Anjali Venugopal
Summary
Looking to work in a professional environment and complete the job with the best service. To make the next experience the best experience.
Seeks to obtain a position that will enable to use working skills, educational background, abilities, and experiences to further expand knowledge and work ethics in a positive environment and become an asset to the company.
Overview
8
8
years of professional experience
Work History
Reservation Agent
Hampton By Hilton Marjan Island
05.2022 - Current
- Responding to guest inquiries via phone, email, or online platforms.
- Providing accurate information about room types, rates, amenities, and special offers.
- Assisting guests with special requests, such as room preferences, early check-in/late check-out, or accessibility needs.
- Promoting room upgrades, packages, and additional services to maximize revenue.
- Identifying guests' needs and recommending appropriate room types or amenities.
- Entering and updating reservation information in the property management system (PMS).
- Ensuring data accuracy for booking dates, guest information, and payment details.
- Managing group bookings and creating SRPs (Sales Release Proposals) for room blocks.
- Group master creation for organized management of large bookings.
- Monitoring overbooking limits and releasing rooms in the R&I system to optimize occupancy.
- Following up on payments with Travel Agencies (TAs) to ensure timely transactions.Authorizing and posting Virtual Credit Card (VCC) transactions from various travel agencies.
- Creating and managing packages for guests, often tailored to specific promotions or travel agency offers.
Cluster Reservation Agent
DoubleTree by Hilton Resort and Spa Marjan Island
05.2020 - 04.2022
- Handle reservations for multiple properties within a hotel group, ensuring accuracy and timely responses.
- Respond to guest inquiries by phone, email, or other communication channels regarding availability, rates, and services.
- Process bookings and cancellations, ensuring policies are followed.
- Manage group bookings, including room blocks and special requests.
- Collaborate with the sales, front desk, and revenue teams to maximize occupancy and revenue.
- Update and maintain the Reservations & Inventory (R&I) system with accurate room availability and pricing.
- Perform daily reporting and ensure all reservations are processed in line with company standards.
- Assist in resolving guest issues or complaints related to reservations.
Hostess
DoubleTree by Hilton Resort and Spa Marjan Island
05.2018 - 04.2020
Sales Executive
Star Health And Allied Insurance Co.
04.2017 - 03.2018
Administrative Assistant
VIMS Aviation College
06.2016 - 03.2017
Education
Bachelor of Science - Computer Science
University Institute of Technology
Adoor, Kerala07-2016
Skills
- Reservation software
- Flexible and adaptable
- Self-motivated
- Customers oriented
- Creative problems solving
- Multitasking and prioritization
ACCOMPLISHMENTS
- Successfully completed Lead 1.1: Virtual Leadership Development Series with Harvard -Orientation (EMEA)
- Employee of the month-2023 and 2024
SOFTWARE
• Computer Proficiency : Ms Office
• Computer Language : C++,C,Asp.Net
• Operating system : MS-DOS, Windows 98/2000/XP/WIN/7/8/10
PERSONAL PROFILE
CURRENT PLACE : Ras Al Khaimah
PASSPORT : P9140197
GENDER : FEMALE
DATE OF BIRTH : 22/05/1995
NATIONALITY : INDIAN
Languages
Malayalam
Native language
English
Proficient
C2
Tamil
Proficient
C2
DECLARATION
I hereby declare the details furnished above are true and complete to the best of my knowledge.
Anjali Venugopal
Place
Date
Timeline
Reservation Agent
Hampton By Hilton Marjan Island
05.2022 - Current
Cluster Reservation Agent
DoubleTree by Hilton Resort and Spa Marjan Island
05.2020 - 04.2022
Hostess
DoubleTree by Hilton Resort and Spa Marjan Island
05.2018 - 04.2020
Sales Executive
Star Health And Allied Insurance Co.
04.2017 - 03.2018
Administrative Assistant
VIMS Aviation College
06.2016 - 03.2017
Bachelor of Science - Computer Science
University Institute of Technology
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