Anjali Tomar

Consistently received positive customer reviews and appreciation for providing friendly, efficient, and professional service.

Recognized by customers for excellent communication skills, problem resolution, and creating a positive customer experience.

Maintained high customer satisfaction levels by resolving concerns promptly and exceeding service expectations.

Earned repeat customer recognition through exceptional service, attention to detail, and a customer-focused approach.

Managed high-volume inbound and outbound customer interactions regarding orders, returns, exchanges, refunds, and delivery concerns.

Delivered prompt and effective resolutions while maintaining excellent customer satisfaction and service quality standards.

Processed refund requests, replacement orders, and seller escalations through CRM and ticketing systems.

Achieved and exceeded performance metrics including CSAT, quality scores, first-call resolution (FCR), and productivity targets.

Provided technical assistance for account access, payment issues, and mobile app-related customer queries.

Coordinated with courier partners, warehouse teams, and sellers to ensure timely issue resolution.

Demonstrated strong conflict-resolution and objection-handling skills in challenging customer situations.

• Delivered exceptional customer service to international travellers, promoting luxury brands including Bobbi Brown, Rabanne, Penhaligon’s, Versace, and Jo Malone , Chanel, Mac beauty , Miss dior, Yes Saint Laurent.
• Provided expert product knowledge, tailored beauty and fragrance recommendations, and mini-makeovers where appropriate.
• Maintained high visual merchandising standards, ensuring displays were aligned with brand guidelines
• Followed all airport retail regulations, including liquid restrictions, VAT-free sales procedures, and security protocols.
• Supported new staff with brand training and sales techniques.
• Achievements/Tasks
• Bobbi Brown, Rabanne, Penhaligon’s, Versace, and Jo Malone , Chanel, Mac beauty , Miss dior, Yes Saint Laurent.