Anjali Buyya

Newcastle,united kingdom

Summary

Dedicated and adaptable professional with hands-on experience in customer service, stock auditing, and voice/chat support. Proven ability to manage teams, maintain accurate inventory records, and resolve customer issues efficiently. Skilled in communication, multitasking, and time management, with experience working in fast-paced environments such as D-Mart and Genpact. Quick learner with a strong work ethic, fluent in English, Hindi, and Telugu, and currently pursuing an MSc in Computer Science with Advanced Practice at Northumbria University. Eager to contribute to part-time or full-time roles that require reliability, attention to detail, and customer-focused service.

Overview

years of professional experience

Work history

Customer Support Associate – Voice and Chat Proces

Genpact

Hyderabad, Telangana

03.2024 - 11.2024

Handled inbound and outbound customer queries via voice and chat support.
Assisted customers with product/service information, troubleshooting, and issue resolution.
Maintained high levels of accuracy and professionalism during interactions.
Logged customer interactions and followed up on unresolved issues.
Met performance targets such as response time, customer satisfaction, and issue resolution rate.

Stock Audit Assistant Team Leader

D-Mart

Warangal, Hyderabad

02.2023 - 01.2024

Supervised a team conducting daily and weekly stock audits in the store.
Ensured accurate counting and recording of inventory levels across various departments.
Reported discrepancies and coordinated with inventory and warehouse teams to resolve them.
Maintained proper documentation of stock levels for internal auditing.
Helped improve audit accuracy by training new audit assistants.
Ensured stock data was entered correctly into the system using handheld scanning devices or audit sheets.
Supported the store management in monthly inventory reporting and planning.

Education

MSc Computer Science with Advanced Practice - Computer Science

Northumbria University

Newcastle upon Tyne

01.2025 -

Bachelor of Science - Maths Statistics Computer science

Telangana university

Armoor,Telangana

05.2019 - 06.2022

Skills

Excellent verbal and written communication skills
Strong customer service experience (voice and chat process – Genpact)
Inventory and stock management knowledge (D-Mart stock audit)
Fast and accurate data entry and typing skills
Proficient in MS Office tools (Excel, Word, Outlook)
Familiar with CRM and ticketing systems
Ability to multitask and stay calm under pressure
Strong problem-solving and decision-making abilities

Team player with good collaboration and leadership skills
High attention to detail and accuracy in work
Time management and ability to meet deadlines
Adaptable and quick to learn new systems and tools
Knowledge of barcode scanning and audit procedures
Flexible with working hours and roles
Languages: English, Hindi, Telugu

Affiliations

"I enjoy watching informative content, reading, engaging in thoughtful conversations, and continuously learning new skills."

Languages

English

Fluent

Hindi