ANITA VIDOVIC
Altrincham,Slovenia
Summary
Versatile professional with expertise in customer support, problem-solving, and database administration. Demonstrates strong communication, interpersonal skills, and fluency in foreign languages to foster effective client relationships. Proficient in customer relationship management software, MS Office, and social media platforms, with a proven ability to maintain discretion and reliability. Adept at training and development initiatives while showcasing teamwork, adaptability, and a strong work ethic. Committed to delivering excellence through a professional attitude and continuous skill enhancement.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Personal assistant to the CEO
Lecturio GmbH
Leipzig
10.2024 - Current
- Arranged internal and external events to promote company culture and networking opportunities.
- Conducted thorough research for preparing reports, aiding informed decision-making processes.
- Enhance office efficiency, ensuring all administrative tasks were completed on time.
- Managed CEO's schedule efficiently, preventing double bookings or missed appointments.
- Streamlined communication process by managing and prioritising CEO's emails.
- Maintained confidentiality with handling sensitive documents and information.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
- Organised key data into comprehensive spread sheets for easy reference.
ATHLETE – Apparel
NIKE Retail B.V (NFS Leipzig, Germany)
, Nemčija
11.2023 - 05.2024
- Abided by company policies whilst performing daily tasks, enhancing overall performance.
- Enhanced customer satisfaction with prompt and accurate order fulfilment.
- Ensured cleanliness of the warehouse, contributing towards better workplace hygiene.
- Packed and labelled stock for improved inventory management.
- Operated heavy machinery to move large boxes of clothing materials.
- Followed strict procedures whilst handling delicate fabric materials, reducing damage risk.
- Assisted customers, enhancing their shopping experience.
- Used hand-held scanners for quicker barcode reading and record-keeping.
- Updated inventory system regularly, ensuring accurate stock levels.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Maintained clean, safe and orderly warehouse space.
CALL CENTER AGENT - student
IKEA d.o.o. (Ljubljana, Slovenia)
Ljubljana, Slovenia
01.2021 - 09.2023
- Identifying customer needs and preferences
- Strong organizational skills
- Systematic presentation of information
- Ability to work under pressure
- Conflict resolution skills
- Data collection and analysis
- Excellent communication skills
- Increased client trust by providing accurate product information.
- Used persuasive selling techniques to promote company products and services successfully.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Managed high volume of inbound calls, ensuring swift response times.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Streamlined communication with customers to understand needs better.
- Performed data entry tasks to keep records up-to-date and organised.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Assisted in training new staff members, fostering a supportive work environment.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Acted as first point of contact for customer issues and queries.
CALL CENTER AGENT - student
DPD packet distribution d.o.o. (Ljubljana, SLO)
Ljubljana, Slovenia
10.2020 - 12.2020
- Identifying customer needs and preferences
- Strong organizational skills
- Systematic presentation of information
- Ability to work under pressure
- Conflict resolution skills
- Data collection and analysis
- Excellent communication skills
Cashier - student
Mimovrste d.o.o. (Ljubljana, Slovenia)
Ljubljana, Slovenia
01.2019 - 10.2020
- Cash handling and financial transactions
- Issuing invoices
- Knowledge of cash and non-cash payment methods
- Preparing purchase and delivery orders
- Sales skills
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Assisted customers with enquiries to enhance their shopping experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Collaborated closely with store management for daily operations success.
- Trained new cashiers on store policies and procedures to maintain standards.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Cashier - student
Mercator d.o.o. (Ljubljana, Slovenia)
Ljubljana, Slovenia
01.2016 - 12.2018
- Cash handling
- Knowledge of cash and non-cash transactions
- Sales skills
- Collaborated closely with store management for daily operations success.
- Checked notes carefully to spot counterfeit currency.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Upsold products and services when processing transactions.
Education
Bachelor of Business Administration - Public Administration
Faculty of Administration
Ljubljana, Slovenia 10.2017 - 09.2023
High School Diploma - Preschool Education Program
Secondary Preschool Education and Grammar School
Ljubljana, Slovenia 09.2013 - 06.2017
Skills
- Established customer support and problem-solving skills
- Patience and adaptability
- Reliability and self-discipline
- Teamwork
- Communication and interpersonal skills
- Strong work ethic and professional attitude
- Good personality
- Fluent in foreign languages
- Discretion maintenance
- Customer relationship management software
- Database administration
- Social media savvy
- Training and Development
- MS Office expertise
Affiliations
- Gym
Languages
English
Fluent
Slovenian
Native
Croatian
Native
German
Beginner
Timeline
Personal assistant to the CEO
Lecturio GmbH
10.2024 - Current
ATHLETE – Apparel
NIKE Retail B.V (NFS Leipzig, Germany)
11.2023 - 05.2024
CALL CENTER AGENT - student
IKEA d.o.o. (Ljubljana, Slovenia)
01.2021 - 09.2023
CALL CENTER AGENT - student
DPD packet distribution d.o.o. (Ljubljana, SLO)
10.2020 - 12.2020
Cashier - student
Mimovrste d.o.o. (Ljubljana, Slovenia)
01.2019 - 10.2020
Bachelor of Business Administration - Public Administration
Faculty of Administration
10.2017 - 09.2023
Cashier - student
Mercator d.o.o. (Ljubljana, Slovenia)
01.2016 - 12.2018
High School Diploma - Preschool Education Program
Secondary Preschool Education and Grammar School
09.2013 - 06.2017
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