Accomplished professional with extensive expertise in Service Transition & Transformation, IT Service Management (ITSM), and Digital Transformation & Cloud Services. Demonstrates exceptional skills in Stakeholder Engagement & Client Management, Risk Management & Change Control, and Process Optimization & Standardization. Proven track record in Budget & Resource Management, Strategic thinking, and Leadership excellence. Adept at Decision-Making competency, Business development, and Operations management. Strong background in Strategic planning, Budget planning and forecasting, Project Management, Process Improvement, Data analytics and interpretation, and Data-driven decision-making. Committed to driving organisational success through innovative strategies and goals.
Results-driven Director known for strategic vision and leadership. Spearheaded transformative initiatives, enhancing operational efficiency and driving growth. Key strengths include team leadership, strategic planning, and stakeholder engagement, resulting in significant business improvements and profitability gains.