Accomplished professional with extensive expertise in programme and project management, financial management, and organisation leadership. Demonstrates exceptional skills in effective communication, stakeholder engagement, and collaborative working. Proven track record in team building & management, team leadership, and risk, issue & dependency management. Committed to driving organisational success through strategic planning and execution.
Samaritans Support Volunteer, Birmingham Branch, 05/2024, PRESENT, Completed comprehensive training to provide emotional support to individuals in distress or experiencing challenging situations. As a Samaritans volunteer, I actively listen, offer empathy, and create a safe space for callers to express their feelings without judgment. My role requires strong communication skills, emotional resilience, and the ability to remain calm under pressure. This experience has enhanced my understanding of mental health issues and equipped me with valuable skills in active listening, compassion, and maintaining confidentiality.