Anita Leech
Liverpool,Wirral
Summary
Strategic Local Councillor with strengths in community engagement and policy development. Champions constituent interests through active representation and conflict resolution, facilitating discussions that drive local improvement. Promotes diversity and inclusion while leading public consultations and negotiations to enhance community outcomes. Dynamic Chair of the Customer Voice Board skilled in stakeholder collaboration and operational oversight. Drives organisational success by analysing customer feedback trends and implementing strategies for improved service delivery. Ensures compliance with complaints resolution processes while fostering an inclusive environment for diverse voices.
Overview
49
49
years of professional experience
Work History
Chair of the Customer Voice Board
Prima housing Association
Liverpool, Wirral
09.2019 - Current
- Served as board member and chair for Leasowe Community Homes.
- Facilitated merger with Pierhed Housing after breaking away from Your Housing Group.
- Became a merged entity, consolidating Prima Housing operations and organizational structure.
- Formed customer voice board to capture feedback trends and insights.
- Member responsible for Comlaints, MRC, overseeing Stage 2 complaint handling and resolution processes.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Promoted diversity and inclusion within the organisation, fostering an environment of respect and equity.
- Chaired board meetings, facilitating discussions and decision-making processes to guide organisational direction.
- Represented the organisation at public events, conferences, and media engagements, strengthening brand visibility and reputation.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Local Councillor
Wirral Borough Council
Liverpool, Wirral
05.2012 - 04.2022
- Worked with general public to improve local community experiences and outcomes.
- Assisted Wirral residents with calm, supportive guidance during difficult situations.
- Addressed residents’ complaints, providing timely solutions to improve satisfaction.
- Represented constituents’ interests through active participation in council meetings and forums.
- Facilitated negotiations on key issues to reach mutually beneficial solutions.
- Managed and answered constituent concerns via email, phone, and post.
- Led public consultations to gather input on proposed community initiatives.
- Chaired the planning committee, serving as cabinet member for environment and local plan production.
- Chaired the Regeneration Committee,serving as Cabinet Member
- Coordinated with emergency services to develop disaster response strategies for public safety.
Psycotherapist
Various Charities
Liverpool, Wirral
01.2007 - 04.2012
- Implemented mindfulness and relaxation techniques to assist clients in managing anxiety, stress, and emotional regulation.
- Offered psychoeducation to clients and their families, enhancing their understanding of mental health conditions and coping strategies.
Finance Manager
Alliance & Leicester
Liverpool, Wirral
09.1977 - 10.2006
- Managed budgeting, forecasting, and financial reporting to support business objectives.
- Assessed budgets and financial controls to identify improvement opportunities in finances.
- Reviewed and approved financial transactions, verifying accuracy against internal control requirements.
- Collaborated with Visa and Mastercard partners for card payments readiness activities.
- Introduced card payments into banking systems and payment workflow processes.
Education
DEGREE - PSYCOTHERAPY
Carlett Park
Liverpool, Skills
- Community engagement
- Policy development
- Conflict resolution
- Strategic planning
- Financial oversight
- Project management
- Stakeholder collaboration
- Team leadership
- Complaint resolution
- Customer feedback analysis
- Active listening
- Effective communication
- Leadership
- Positive attitude
- Empathy and understanding
- Research and reporting
- Self-motivation
- Critical-thinking
- Project coordination
- Strategic thinking
- Change management
Timeline
Chair of the Customer Voice Board
Prima housing Association
09.2019 - Current
Local Councillor
Wirral Borough Council
05.2012 - 04.2022
Psycotherapist
Various Charities
01.2007 - 04.2012
Finance Manager
Alliance & Leicester
09.1977 - 10.2006
DEGREE - PSYCOTHERAPY
Carlett Park