Anita Kosnik
Prenton,Merseyside
Summary
Dedicated professional with extensive experience in policing, investigations, case management, and safeguarding. Expertise in risk assessment, report writing, and multi-agency coordination enhances ability to manage sensitive information and support vulnerable individuals. Bilingual in English and Polish, capable of delivering exceptional customer service in both structured and remote settings while ensuring effective collaboration.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Volunteer
St John's Hospice
Birkenhead, Wirral
2025.10 - 2025.12
- Hospital ward support to enhance overall patient care.
- Coordinated communication with nursing staff to address patient needs effectively.
- Facilitated communication with family members to ensure comprehensive care for patients.
- Executed housekeeping duties to maintain high cleanliness and hygiene standards.
- Performed kitchen tasks including food preparation and cleaning to support dietary requirements.
- Assisted in outpatient baking classes to enhance patient engagement.
Volunteer
Family Contact Centre
Liverpool
2025.10 - 2025.12
- Supervised safe visits between children and parents, adhering to court orders and safeguarding protocols.
- Collaborated with colleagues and external agencies to support families and escalate concerns.
- Documented observations of interactions to identify concerns while maintaining confidentiality.
- Ensured calm and structured environment for all participants during sessions.
- Communicated with parents and staff to provide guidance and reassurance, facilitating supportive environment.
- Assisted in planning activities that enhanced positive engagement between children and parents.
- Enforced centre policies, ensuring compliance with health and safety standards.
Police officer
Merseyside Police
Birkenhead, Wirral
2019.12 - 2025.11
- Operated effectively in demanding, high-pressure situations, ensuring safety and resolution
- Responded to complex and volatile situations using calm, professional de-escalation techniques
- Assessed risk and safeguarding needs, taking appropriate and proportionate action
- Managed a high volume of investigations from initial report through to resolution
- Managed complex caseloads involving vulnerable individuals
- Conducted structured interviews and gathered information via phone, written and in-person contact
- Reviewed, analysed and documented evidence in line with legal and procedural standards
- Maintained detailed, confidential case records to support legal processes and safeguard individuals
- Produced clear, concise written reports for legal and decision-making purposes
- Applied legislation, policy and guidance to informed decision-making
- Worked collaboratively with multi-agency partners and legal professionals
- Communicated with diverse individuals, utilising bilingual skills (Polish/English) to enhance understanding and cooperation
Clinical Negligence Paralegal
2020 Legal Ltd
Birkenhead, Wirral
2016.10 - 2019.11
- Managed clinical negligence and personal injury case files from initial instruction through litigation stages, ensuring thorough representation and advocacy.
- Reviewed medical records and expert reports to assess liability and quantum.
- Drafted legal documents, including Particulars of Claim and witness statements.
- Prepared Pre-Action Disclosure applications and facilitated the issuing of proceedings.
- Conducted detailed client and witness interviews to support ongoing claims.
- Attended court hearings and legal conferences to advance case progression.
- Calculated costs for defendant cases, ensuring accurate financial assessments.
- Facilitated Polish–English translation services for clients during meetings and documentation, enhancing communication and understanding of legal processes.
Legal assistant / Polish translator
Camps Solicitors
Birkenhead, Wirral
2014.03 - 2016.11
- Managed caseloads for Polish clients, translating communications and phone calls.
- Interpreted during client meetings and phone calls.
- Liaised with medical agencies and expert witnesses to collect evidence.
- Coordinated medical records requests to aid claims preparation.
- Provided administrative support for clinical negligence, personal injury, and accident claims.
- Prepared legal documents using the firm's case management system.
- Assisted solicitors in case progression, meeting deadlines and workflow needs.
- Conducted initial client contact, ensuring records were accurate.
Manager / Head of Payroll
Pearl Management Ltd
Birkenhead, Wirral
2009.04 - 2013.12
- Managed office operations, ensuring workflow efficiency and team productivity.
- Supervised and developed teams through continuous training and support.
- Processed weekly payroll for over 1,000 employees across multiple recruitment agencies.
- Maintained accurate records for daily starters and leavers, ensuring payroll data integrity.
- Liaised with HMRC for clients on payroll registration and statutory reporting requirements.
- Produced monthly and annual payroll reports, handling year-end processing and compliance.
- Tailored payroll systems to specific client needs, enhancing operational efficiency.
- Conducted bank reconciliations while supporting overall financial management tasks.
Client Liaison Officer
Pearl Management Ltd
Birkenhead, Wirral
2008.12 - 2009.04
- Acted as primary point of contact for clients, providing excellent customer service and support
- Responded to client inquiries via phone, email, and in person, resolving issues efficiently
- Monitored client satisfaction and addressed concerns promptly.
- Managed client leasing arrangements, ensuring smooth transactions and consistent communication
- Registered new clients and maintained accurate client records
- Prepared and issued client correspondence and documentation
- Translated communications for Polish-speaking clients, supporting smooth client interactions
- Processed client expenses, ensuring accuracy and timely reporting
- Collaborated with colleagues to streamline processes, enhancing overall client service delivery
Health care assistant
Flightcare Ltd
Prenton, Wirral
2006.02 - 2008.12
- Provided personal care and support to residents, enhancing their daily living activities.
- Monitored residents’ health and wellbeing, promptly reporting changes to nursing staff to ensure timely interventions.
- Assisted with medication administration, ensuring compliance and accuracy.
- Maintained accurate records of care incidents and observations per care home procedures.
- Supported residents with mobility and recreational activities to enhance quality of life.
- Facilitated effective communication with residents, families, and colleagues, strengthening support networks.
- Ensured a clean, safe, and hygienic environment for residents and staff.
Au pair
Private Employer (Ruth Abbott)
Heswall, Wirral
2005.08 - 2006.01
- Supervised two children, coordinating meals, homework, and play for structured daily routines.
- Engaged children in educational and recreational activities, fostering developmental growth and creativity.
- Cared for two dogs, ensuring health, exercise, and wellbeing.
- Adapted to family routines, showcasing flexibility and reliability.
- Assisted with household management tasks, ensuring a clean and organised environment for the family.
- Ensured safety and structure in daily routines for children and pets.
- Communicated schedules and household needs effectively with host family.
- Handled errands to support smooth daily operations.
Education
GCSEs - General education
Zespol Szkol im. Stefana Czarneckiego
Lapy, Poland 2002.09 - 2005.06
Certificate in ESOL - English
Wirral Met
Birkenhead, Wirral /2005 - /2006
Cabin Crew / travel / tourism
Wirral Met
Eastham, Wirral /2007 - /2008
NVQ3 - Administration & Business Management
City & Guilds
NVQ Level 2 - Health & social care
City & Guilds
Law
Cilex
/2015 -
Level 3 Diploma - Policing
Merseyside Police
Liverpool 2019.12 - 2021.10
Safeguarding
Health Education England
Skills
- Risk assessment and safeguarding, developed through policing and volunteer experience
- Case management, investigations and evidence handling
- Report writing and documentation for professional and legal purposes
- Multi-agency liaison and stakeholder communication
- Client-facing skills and high-quality customer service
- Organisational and time management abilities, including workflow coordination
- Handling sensitive and confidential information with professionalism
- Bilingual in English and Polish
- Administrative and data management skills
- Conflict resolution, de-escalation and problem-solving
Languages
English
Fluent
Polish
Native
Timeline
Volunteer
St John's Hospice
2025.10 - 2025.12
Volunteer
Family Contact Centre
2025.10 - 2025.12
Police officer
Merseyside Police
2019.12 - 2025.11
Level 3 Diploma - Policing
Merseyside Police
2019.12 - 2021.10
Clinical Negligence Paralegal
2020 Legal Ltd
2016.10 - 2019.11
Legal assistant / Polish translator
Camps Solicitors
2014.03 - 2016.11
Manager / Head of Payroll
Pearl Management Ltd
2009.04 - 2013.12
Client Liaison Officer
Pearl Management Ltd
2008.12 - 2009.04
Health care assistant
Flightcare Ltd
2006.02 - 2008.12
Au pair
Private Employer (Ruth Abbott)
2005.08 - 2006.01
GCSEs - General education
Zespol Szkol im. Stefana Czarneckiego
2002.09 - 2005.06
Certificate in ESOL - English
Wirral Met
/2005 - /2006
Cabin Crew / travel / tourism
Wirral Met
/2007 - /2008
NVQ3 - Administration & Business Management
City & Guilds
NVQ Level 2 - Health & social care
City & Guilds
Law
Cilex
/2015 -
Safeguarding
Health Education England