A dedicated professional with a strong background in effective communication, team collaboration, and face-to-face selling. Proven ability to drive sales conversion and ensure customer satisfaction through exceptional customer service and experience. Demonstrates leadership in operations management and team leadership, with notable interpersonal skills, honesty, trustworthiness, and problem-solving capabilities.
Overview
28
28
years of professional experience
1
1
Certification
Work history
Display Site Design assistant
The Greenhouse People
Huntingdon, United Kingdom
2017.01 - 2024.12
In my role as a Design assistant, I focus on delivering exceptional service whilst adhering to all operational guidelines established during my initial training
Building strong relationships and delivering exceptional customer service
Generating and nurturing sales leads, whilst adhering to set metrics
Create quotes to promote, design and sell a range of high-quality greenhouses and garden buildings direct to customers
Use my customer passion for customer service to provide an exceptional customer experience to help customers purchase their perfect garden building
Take pride in our display site to ensure that the site and building were well maintained to look their best
Manage my IT system with confidence
Greeting visitors effectively and creating leads and meeting KPI for specific objectives
Arranging and managing communications with customer, internal and external contractors professionally and effectively – face to face, via telephone, email or site visits
Ensuring staff cover for site to be open at all open times
I was made redundant in December 2024 as the location of the land that my site was on in Huntingdon was no longer available for our products
Catering Assistant
2017.01 - 2017.12
Assisted catering company at county fairs across England
Cover Manager
Da Vinci Wine Bar
Huntingdon, Cambridgeshire
2016.01 - 2017.12
Managed day-to-day operations ensuring high standards of service
Manager
147 Sports Club
2015.01 - 2016.12
Overseeing club operations and staff management
Senior Support Worker
Cambridgeshire County Council
2002.01 - 2015.12
Provided support for individuals with physical and learning difficulties
Trained in effective communication and care protocols
Care Coordinator/Deputy Manager
Millbury Specialist Services
1999.01 - 2002.12
Coordinated care services for clients, ensuring compliance with standards
Learning Support Assistant
Huntingdon County Infant School
1997.01 - 1999.12
Supported educational needs of children in an inclusive environment
Education
Longsands Community College - English, Maths, Special Physical Education, Art and Craft, Home Economics
Longsands Community College
09/1979 - 07/1985
Skills
Effective communication
Team collaboration
Face-to-face selling
Sales conversion
Customer satisfaction
Team leadership
Operations management
Interpersonal skills
Honesty
Trustworthiness
Problem-solving
Customer service
Customer experience
Certification
Emergency First Aid
First Aid in the Workplace
Epilepsy Awareness
Young Onset Dementia Awareness
Fire Prevention
MIC-key care / Infinity Pump
Assisting to Move
Dementia Awareness
Infection Control & Prevention
Proust-SCIP-UK
Level 2 Food Safety in Catering
Excellent Recording
Mental Capacity Act
Deprivation of Liberty Act
Deprivation of Liberty Safeguards
Pills and Potions (Pharmacy)
GDPR
Customer Service
Timeline
Display Site Design assistant
The Greenhouse People
2017.01 - 2024.12
Catering Assistant
2017.01 - 2017.12
Cover Manager
Da Vinci Wine Bar
2016.01 - 2017.12
Manager
147 Sports Club
2015.01 - 2016.12
Senior Support Worker
Cambridgeshire County Council
2002.01 - 2015.12
Care Coordinator/Deputy Manager
Millbury Specialist Services
1999.01 - 2002.12
Learning Support Assistant
Huntingdon County Infant School
1997.01 - 1999.12
Longsands Community College - English, Maths, Special Physical Education, Art and Craft, Home Economics
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform