Anita Jordan
Huntingdon,Cambridgeshire
Summary
A dedicated professional with a strong background in effective communication, team collaboration, and face-to-face selling. Proven ability to drive sales conversion and ensure customer satisfaction through exceptional customer service and experience. Demonstrates leadership in operations management and team leadership, with notable interpersonal skills, honesty, trustworthiness, and problem-solving capabilities.
Overview
28
28
years of professional experience
1
1
Certification
Work history
Display Site Design assistant
The Greenhouse People
Huntingdon, United Kingdom
01.2017 - 12.2024
- In my role as a Design assistant, I focus on delivering exceptional service whilst adhering to all operational guidelines established during my initial training
- Building strong relationships and delivering exceptional customer service
- Generating and nurturing sales leads, whilst adhering to set metrics
- Create quotes to promote, design and sell a range of high-quality greenhouses and garden buildings direct to customers
- Use my customer passion for customer service to provide an exceptional customer experience to help customers purchase their perfect garden building
- Take pride in our display site to ensure that the site and building were well maintained to look their best
- Manage my IT system with confidence
- Greeting visitors effectively and creating leads and meeting KPI for specific objectives
- Arranging and managing communications with customer, internal and external contractors professionally and effectively – face to face, via telephone, email or site visits
- Ensuring staff cover for site to be open at all open times
- I was made redundant in December 2024 as the location of the land that my site was on in Huntingdon was no longer available for our products
Catering Assistant
01.2017 - 12.2017
- Assisted catering company at county fairs across England
Cover Manager
Da Vinci Wine Bar
Huntingdon, Cambridgeshire
01.2016 - 12.2017
- Managed day-to-day operations ensuring high standards of service
Manager
147 Sports Club
01.2015 - 12.2016
- Overseeing club operations and staff management
Senior Support Worker
Cambridgeshire County Council
01.2002 - 12.2015
- Provided support for individuals with physical and learning difficulties
- Trained in effective communication and care protocols
Care Coordinator/Deputy Manager
Millbury Specialist Services
01.1999 - 12.2002
- Coordinated care services for clients, ensuring compliance with standards
Learning Support Assistant
Huntingdon County Infant School
01.1997 - 12.1999
- Supported educational needs of children in an inclusive environment
Education
Longsands Community College - English, Maths, Special Physical Education, Art and Craft, Home Economics
Longsands Community College
09/1979 - 07/1985
Skills
- Effective communication
- Team collaboration
- Face-to-face selling
- Sales conversion
- Customer satisfaction
- Team leadership
- Operations management
- Interpersonal skills
- Honesty
- Trustworthiness
- Problem-solving
- Customer service
- Customer experience
Certification
- Emergency First Aid
- First Aid in the Workplace
- Epilepsy Awareness
- Young Onset Dementia Awareness
- Fire Prevention
- MIC-key care / Infinity Pump
- Assisting to Move
- Dementia Awareness
- Infection Control & Prevention
- Proust-SCIP-UK
- Level 2 Food Safety in Catering
- Excellent Recording
- Mental Capacity Act
- Deprivation of Liberty Act
- Deprivation of Liberty Safeguards
- Pills and Potions (Pharmacy)
- GDPR
- Customer Service
Timeline
Display Site Design assistant
The Greenhouse People
01.2017 - 12.2024
Catering Assistant
01.2017 - 12.2017
Cover Manager
Da Vinci Wine Bar
01.2016 - 12.2017
Manager
147 Sports Club
01.2015 - 12.2016
Senior Support Worker
Cambridgeshire County Council
01.2002 - 12.2015
Care Coordinator/Deputy Manager
Millbury Specialist Services
01.1999 - 12.2002
Learning Support Assistant
Huntingdon County Infant School
01.1997 - 12.1999
Longsands Community College - English, Maths, Special Physical Education, Art and Craft, Home Economics
Longsands Community College
09/1979 - 07/1985
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