Summary
Overview
Work History
Education
Skills
Affiliations
Custom
Personal Information
Timeline
Generic

Anita Gorzula

Cheltenham,Cheltenham

Summary

I am Polish person with strong motivation for the work, aspiring of the self-realization. Employing me you are employing the person who is: resourceful, independent, ambitious, creative, conscientiously performing entrusted tasks. From me you will receive the effectiveness and consequences in action; the responsibility and the self-discipline; the communicativeness and the ability of the team work. If you are searching for somebody who requires much from himself and the others, who is able to analyse facts quick, to judge new conditions and to be found in them, who wants still to raise his qualifications, who is determined and full of the perseverance, so this sort of person I am. I am convinced that I will be a responsible and effective employee.

Confident and dedicated, bringing excellent communication and interpersonal skills to foster supportive and engaging learning environment.

Passionate Swimming Teacher with experience delivering safe, fun adult and junior lessons. Adapts instruction to suit individual and group personalities and abilities for good engagement. Helps students to achieve potential for confident, competent swimmers.

Overview

21
21
years of professional experience
9
9
years of post-secondary education

Work History

Swimming Instructor/ SEQ Level 2

The Cheltenham Trust
Cheltenham, Gloucestershire
10.2024 - Current
  • Delivered safe and effective swimming lessons by developing engaging lesson plans.
  • Complied with all health and safety regulations to provide a safe learning environment for students.
  • Prepared learners for local swimming competitions, achieving commendable results.
  • Implemented creative teaching techniques that helped keep students engaged during lessons.
  • Demonstrated proper use of swimming equipment, enhancing safety measures during training sessions.
  • Upheld professionalism whilst dealing with customers to ensure high customer satisfaction levels.
  • Fostered team spirit through group activities and friendly competitions within class.
  • Conducted fitness assessments to monitor student progress over time.
  • Provided first aid in emergencies, ensuring safety on premises.
  • Improved confidence of students with personalised instruction.
  • Maintained cleanliness and hygiene standards at pool area for a safe environment.
  • Tailored lessons according to individual learner needs, improving their comfort level in water.
  • Prepared lesson plans and comprehensive work schemes in alignment with Learn to Swim Programme requirements.
  • Planned and delivered swimming lessons to 9 learners.
  • Observed swimmers abilities and gave tips on improving technique.
  • Built positive relationships with staff and swimmers to develop productive lesson environments.
  • Delivered fun, practical swimming programmes to meet class objectives.
  • Understood and observed safeguarding policies to maintain student safety during and outside of swimming lessons.
  • Adapted teaching to suit individual and group needs for responsive swimming lesson instruction.
  • Established and maintained excellent customer relationships, putting pupils at ease with confident, can-do attitude.
  • Created safe, fun environments to improve swimmer engagement whilst maintaining safety.
  • Followed all child safety measures related to pool and water hazards.
  • Attended regular training to maintain up-to-date health, fitness and sports science knowledge.
  • Consistently applied effective, innovative coaching methods to meet and exceed team needs.

Housekeeper/Cleaner

Housekeeper
Cheltenham, Gloucestershire
04.2010 - 03.2025
  • Taking care of customers’ homes
  • Created welcoming atmosphere with regular dusting and vacuuming of rooms.
  • Handled gardening duties, promoting an appealing outdoor space.
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
  • Ran errands as needed contributing to smooth household operations.
  • Fulfilled special requests from homeowners to meet individual preferences.
  • Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
  • Provided exceptional care to household pets, resulting in contented animals.
  • Promoted safety through checking household appliances to prevent potential hazards.
  • Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
  • Built trusted relationships with clients to achieve outstanding customer loyalty.
  • Cared for household pets as part of routine work and during owner vacations.

Assistant of Swimming Instructor/ SEQ Level 1

The Cheltenham Trust
Cheltenham, Gloucestershire
04.2024 - 10.2024
  • Enhanced skill level of swimmers, resulting in improved performance.
  • Conducted fitness assessments to monitor student progress over time.
  • Fostered team spirit through group activities and friendly competitions within class.
  • Maintained cleanliness and hygiene standards at pool area for a safe environment.
  • Delivered safe and effective swimming lessons by developing engaging lesson plans.
  • Provided customer service, delivering high levels of satisfaction.
  • Handled confidential information, maintaining discretion and integrity.
  • Tailored lessons according to individual learner needs, improving their comfort level in water.
  • Demonstrated proper use of swimming equipment, enhancing safety measures during training sessions.
  • Delivered fun, practical swimming programmes to meet class objectives.
  • Built positive relationships with staff and swimmers to develop productive lesson environments.
  • Created safe, fun environments to improve swimmer engagement whilst maintaining safety.
  • Followed all child safety measures related to pool and water hazards.
  • Set up equipment for swimming lessons and cleaned after use to maintain health and hygiene standards.

Lifeguard/Leisure Assistant

Leisure@Cheltenham
Cheltenham, Gloucestershire
05.2012 - 09.2023
  • Performed routine maintenance tasks for clean and safe facilities.
  • Managed general housekeeping duties around the pool area for a pleasant environment.
  • Prepared detailed reports on incidents, aiding in future prevention measures.
  • Assisted swimmers in distress, preventing potential accidents.
  • Ensured safety of swimmers by diligent monitoring of pool activities.
  • Worked flexible shifts including holidays and weekends providing continuous coverage.
  • Performed rescues in high-pressure situations safeguarding patron lives.
  • Administered CPR to save lives during emergencies.
  • Coordinated with other lifeguards for efficient work flow during peak hours.
  • Undertook regular professional development training to stay updated on lifesaving techniques.
  • Provided first aid for minor injuries, ensuring quick recovery.

Cleaner

SCS Cleaning Service
Cheltenham, UK
04.2010 - 02.2012
  • Cleaning the offices around Cheltenham
  • Promoted good maintenance habits amongst team members through regular training sessions.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
  • Worked quickly to complete cleaning within allotted timeframes.

Personal Assistant

House of Colour
Cheltenham, UK
07.2009 - 04.2010
  • Arranging client’s appointments, recording and maintaining Clients Records, Organising and Co-ordinating Client Events, running the office, assisting in the organisation of a big Charity Event which involved a lot of PR work with: clients, sponsoring companies, the Charity and local Magazines and Newspapers
  • Filed documents systematically which increased ease of access when needed.
  • Managed correspondence, reduced response time by ensuring timely replies.
  • Updated company database regularly to maintain accurate records.

Purchaser’s Assistant in Cosmetics

Ahold Europe - Retail
Cracow, Poland
01.2006 - 05.2007
  • Archiving of documents, accepting and the registration of the correspondence, registration of invoices, leading accounting department for suppliers, assisting in the negotiations, constant contacts with customers, suppliers and partners of the management, resolving problems incoming from institutions (stores, retail warehouses), responsibility for promotions in a chain of store in Poland, PR for Ahold Poland
  • Increased efficiency by handling correspondence and organising files.
  • Provided customer service, delivering high levels of satisfaction.
  • Processed invoices, ensuring timely payments.
  • Made travel arrangements, ensuring optimal time management.
  • Handled confidential information, maintaining discretion and integrity.
  • Answered phone calls promptly, providing excellent customer service.
  • Sustained high levels of organisation with attention to detail.
  • Managed time effectively to meet deadlines.
  • Took on additional tasks on manager's request.

Department’s Assistant

Ahold Europe – Retail
Cracow, Poland
07.2005 - 01.2006
  • Organization of business meetings and the conferences, booking hotels for guests, preparing order forms to warehouses, assisting in creating floor-plans for stores, creating and publishing promotional news-sheets for customers (marketing and the advertisement), leading accounting for Department, archiving trade contracts
  • Performed basic bookkeeping duties to maintain financial records accurately.
  • Monitored deadlines and scheduled tasks for timely completion of projects.
  • Scheduled appointments with clients to enhance customer satisfaction.
  • Improved customer service by answering calls promptly.
  • Updated filing system for easy document retrieval.
  • Arranged supplies, documents and spaces for meetings.
  • Scheduled meetings, conferences and appointments.
  • Booked flights and hotels for domestic and international meetings.

Secretary

Tele 2 Telecommunication Company
Cracow, Poland
03.2005 - 06.2005
  • Individual customer service, support for consumers and businesses, recruiting new clients, verification of agreements, archiving documents, granting the customers professional and honest information, leading the bureau
  • Improved client relationships through professional telephone etiquette.
  • Scheduled appointments for executive management team.
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Organised business travel arrangements, ensuring smooth operations for all staff involved.
  • Built positive relationships with customers and clients to maintain outstanding service provisions.

Sales representative

Tele 2 Telecommunication Company
Cracow, Poland
09.2004 - 12.2004
  • Recruiting new clients, mediation in accepting an order and contract orders with Customers
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Enhanced brand visibility by participating in trade shows and conferences.
  • Participated in team-building activities, promoting a harmonious work environment.
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Optimised sales presentations using persuasive communication techniques.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Helped resolve client problems quickly with superior customer service.
  • Responded to telephone and in-person requests for information.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.

Education

Bachelor degree - International Relations with direction of International Tourism

Academy of Cracow
Cracow, Poland
01.2003 - 01.2007

SSC - Direction of a Veterinary Technician

Agricultural School
Nowy Targ, Poland
01.1998 - 01.2003

SEQ Level 1 - Assistant of Swimming Instructor

Institute of Swimming/ Swim England
Cirencester, Gloucestershire
01.2024 - 02.2024

SEQ Level 2 - Swimming Instructor

Institute of Swimming/ Swim England
Cheltenham, Gloucestershire
09.2024 - 10.2024

Skills

  • Stamina for lengthy sessions
  • Creating inclusive learning environment
  • Understanding of swimming rules
  • Knowledge of swim gear
  • Personal fitness maintenance
  • Flexibility in instruction
  • Adaptability to student needs
  • Water safety rules knowledge
  • Empathy understanding
  • Rescue techniques proficiency
  • Instruction clarity
  • Coaching beginners
  • Lifesaving certification
  • National Rescue Award for Swimming Teachers and Coaches
  • Safeguarding
  • Adult lesson instruction
  • Level 2 teaching
  • First Aid trained
  • Swim England trained
  • Swimming lesson planning
  • Adult learning principles

Affiliations

  • Photography
  • Crossfit training

Custom

  • Travelling
  • Interest about other cultures, peoples, religions of the world
  • Music
  • Good movies
  • Dance
  • Swimming
  • Skiing

Personal Information

Date of birth: 08/31/83

Timeline

Swimming Instructor/ SEQ Level 2

The Cheltenham Trust
10.2024 - Current

SEQ Level 2 - Swimming Instructor

Institute of Swimming/ Swim England
09.2024 - 10.2024

Assistant of Swimming Instructor/ SEQ Level 1

The Cheltenham Trust
04.2024 - 10.2024

SEQ Level 1 - Assistant of Swimming Instructor

Institute of Swimming/ Swim England
01.2024 - 02.2024

Lifeguard/Leisure Assistant

Leisure@Cheltenham
05.2012 - 09.2023

Housekeeper/Cleaner

Housekeeper
04.2010 - 03.2025

Cleaner

SCS Cleaning Service
04.2010 - 02.2012

Personal Assistant

House of Colour
07.2009 - 04.2010

Purchaser’s Assistant in Cosmetics

Ahold Europe - Retail
01.2006 - 05.2007

Department’s Assistant

Ahold Europe – Retail
07.2005 - 01.2006

Secretary

Tele 2 Telecommunication Company
03.2005 - 06.2005

Sales representative

Tele 2 Telecommunication Company
09.2004 - 12.2004

Bachelor degree - International Relations with direction of International Tourism

Academy of Cracow
01.2003 - 01.2007

SSC - Direction of a Veterinary Technician

Agricultural School
01.1998 - 01.2003
Anita Gorzula