Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Anita Brown

Summary

Results-driven professional with expertise in written and verbal communication. Proven ability to follow up proactively and maintain a strong customer focus, effectively conveying complex information. Demonstrated multitasking skills in high-pressure environments, contributing to organizational success.

Overview

34
34
years of professional experience
1
1
Certification

Work history

Customer service representative

FedEx
Atherstone, Warwickshire
05.2000 - Current
  • Participated in team meetings sharing best practices for improving service delivery.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Provided top-notch support for increased customer satisfaction.
  • Offered technical support, leading to enhanced user experience.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Collaborated with sales team to maximise product visibility and sales.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Streamlined processes through efficient record keeping.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Processed high-value payments with meticulous accuracy.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

Assistant. Store manager

Carnography
Coventry
06.1997 - 05.2000
  • Maintained a clean, organised, and inviting store environment at all times.
  • Ensured timely stocking of products to uphold a well-stocked shop floor.
  • Facilitated effective scheduling and task delegation to enhance operational efficiency.
  • Trained staff on product knowledge and sales techniques to improve customer service.
  • Managed cash registers and processed financial transactions accurately.
  • Assisted in recruitment to develop a high-performing retail team.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Monitored daily sales performance, identified slow-moving products, and implemented corrective actions.

Estate agent

Dixons
Birmingham
01.1997 - 06.1997
  • Coordinated with solicitors, mortgage brokers, and agents to facilitate seamless transactions.
  • Enhanced client comprehension of the buying process through effective communication.
  • Built strong client relationships for repeat business and referrals.
  • Scheduled property viewings highlighting key features to attract buyers.
  • Aided buyers in selecting properties that align with budgetary constraints.
  • Followed up with prospective buyers post-viewing to expedite decision-making.

Various

Various
Birmingham
08.1991 - 01.1997
  • Executed daily duties with accuracy and efficiency.
  • Acquired and applied new skills to enhance productivity.
  • Delivered tasks punctually, even within tight deadlines.
  • Provided friendly customer service while managing challenging situations.
  • Maintained high hygiene standards by cleaning work areas and equipment.
  • Worked flexible hours, including nights, weekends, and bank holidays.
  • Consistently arrived on time, prepared for immediate engagement.

Education

NVQ Level 3 - Business

South and City College Birmingham
Birmingham
09/1991 - 07/1993

GCSEs - English language

St Paul's RC for girls
Birmingham
09/1986 - 07/1991

GCSEs - Maths

St Paul's RC for girls
Birmingham
09/1986 - 07/1991

GCSEs - English literature

St Paul's RC for Girls
Birminham
09/1986 - 07/1991

GCSEs - Other topics

St Paul's RC for Girls
Birmingham
09/1986 - 07/1991

Skills


  • Strong written communication
  • Effective verbal articulation
  • Proactive follow-up behaviour
  • Customer orientation
  • Communicating complex information clearly
  • Multitasking under pressure

Certification

I have attended various in house training courses from information security, standard operational procedures and customer technology training courses.


I have been awarded several in-house achievements for my work at FedEx.


References

References available upon request.

Timeline

Customer service representative

FedEx
05.2000 - Current

Assistant. Store manager

Carnography
06.1997 - 05.2000

Estate agent

Dixons
01.1997 - 06.1997

Various

Various
08.1991 - 01.1997

NVQ Level 3 - Business

South and City College Birmingham
09/1991 - 07/1993

GCSEs - English language

St Paul's RC for girls
09/1986 - 07/1991

GCSEs - Maths

St Paul's RC for girls
09/1986 - 07/1991

GCSEs - English literature

St Paul's RC for Girls
09/1986 - 07/1991

GCSEs - Other topics

St Paul's RC for Girls
09/1986 - 07/1991

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Anita Brown