Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Anita Bloomfield

London,

Summary


Highly organised and detailed-orientated professional with over 10 years of experience supporting operational and administrative functions in fast-paced, high-demand environments. I thrive on keeping things running smoothly behind the scenes; whether it's managing admin processes, coordinating schedules, managing multi-channel communication, keeping records up to date, or streamlining day-to-day operations. Known for my proactive mindset and calm approach under pressure, I'm the go-to person for getting things done accurately, efficiently and always with a positive attitude.


I thrive in structured, corporate settings where precision, reliability, and communication are key and I'm now ready to bring my energy and expertise into a corporate administrative role where I can add real value and contribute to a high-performing team.



Overview

9
9
years of professional experience

Work history

Supervisor

The Horseshoe
Hampstead
10.2023 - Current
  • Managed and supported a team of 20+ employees in a busy pub environment, focusing on delivering exceptional service and fostering team cohesion
  • Oversaw recruitment support such as candidate tracking via Harri, conducting interviews, and assisting with onboarding documentation to ensure compliance with hiring procedures
  • Handled confidential employee records, tracking training progress, and maintained up-to-date documentation on policies, certifications, and compliance standards
  • Handled multi-channel customer queries and issue resolution
  • Delivered comprehensive employee training on company policies, health and safety standards, and customer service expectations, fostering a skilled and compliant workforce
  • Managed rota creation and shift scheduling using staffing tools, aligning labor plans with operational needs and budgets
  • Oversaw booking and reservation systems (e.g, Collins), ensuring accurate data entry and smooth coordination of guest services



Manager

Nando's
London
10.2016 - 06.2023


  • Supervised and supported over 35 + employees in a fast-paced, high-volume environment, ensuring smooth day-to-day operations while supporting senior leadership with HR, admin, and compliance functions
  • Managed customer interactions across multiple channels ensuring timely and effective resolutions
  • Developed training documentation, standard operating procedures, and team development plans to support compliance and onboarding processes
  • Supported absence and disciplinary procedures by maintaining accurate records, preparing documentation, and participating in formal meetings in line with HR guidance
  • Managed financial administration including Daily Cash reconciliation, bank deposits, and petty cash tracking, ensuring complete accuracy and accountability
  • Supported rota creation, holiday tracking, and absence management to ensure efficient scheduling and compliance with labour regulations
  • Purchasing food, averages, equipment, and supplies as required



Education

A-Levels - English & Performing Arts

Whitefield School
London
/2015 - /2017

GCSEs - 10 GCSE's ranging from A*-C

Whitefield School
London
/2010 - /2015

Skills

  • Customer Service Excellence
  • Office Administration & Support
  • Multi-channel Communication (Email, Phone, In-person)
  • Training & Onboarding Coordination
  • Staff Scheduling & Rota Management
  • Booking & Reservation System (eg Collins)
  • Time Management & Organisation
  • Communication skills
  • HR Administration & Employee relations
  • Team Leadership & Staff Developed
  • Meeting coordination & Minute Taking
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Results-driven
  • First Aid Certified

Languages

English
Native
French
Fluent

References

References available upon request.

Timeline

Supervisor

The Horseshoe
10.2023 - Current

Manager

Nando's
10.2016 - 06.2023

A-Levels - English & Performing Arts

Whitefield School
/2015 - /2017

GCSEs - 10 GCSE's ranging from A*-C

Whitefield School
/2010 - /2015

Similar Profiles

Create profile
Anita Bloomfield