Summary
Overview
Work history
Education
Skills
Custom
Languages
Accomplishments
Affiliations
Timeline
Receptionist
Anita Annan

Anita Annan

ABERDEEN,Aberdeen City

Summary

A well-mannered, enthusiastic, self-motivated, confident, and reliable individual with the proven ability to meet deadlines, initiate decisions, and demonstrate extensive to teamwork. My objective is to be a well-established personality and excel in every facet of my life. Also, I am committed to working towards my goals, which will provide me with a formidable foundation of self-development and advancement in the subsequent steps and dimensions of my life. Forward-thinking HR leader with proven record in improving personnel management strategies to enhance workforce morale and performance. Decisive and strategic planner with strong history in [Type] industry.

Overview

9
9
years of professional experience

Work history

Casual Staff

P and J live
Aberdeen, Aberdeenshire
12.2023 - Current
  • Assisting with basic food preparation activities, including washing, peeling, and cutting vegetables, Cleaning and sanitizing all tableware and chafing dishes before catering event, Setting up dining areas by arranging chairs, tables, banners, and tents, according to the Catering Manager or Events Manager's instructions, Loading and unloading food, tableware, and catering supplies on and off of catering vehicles, Ensuring there is no shortage of supplies by managing orders and inventory, Accepting deposits and discussing the price of catering services with clients, Answering guests' questions and handling complaints related to catering services during an event
  • Prepared service area and kitchen equipment as directed.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Served food and beverages to dining guests with outstanding customer service.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Operated cash register to quickly process sales, maintaining excellent customer service levels.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.

Support Worker

Community Integrated Care
Aberdeen, Aberdeenshire
10.2023 - Current
  • Implement Care Plans, Assisting with Household Tasks, Medication Management, Assisting with Mobility, Respecting the Dignity and Rights of residents, Providing Personal Care
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Administered medication with rigorous planning and recordkeeping.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.

Human Resource/Compliance Manager

Npontu Technologies
Accra
05.2022 - 08.2023
  • Provided constructive and timely performance evaluations, Handled discipline and termination of employees by the company policy, Partnered with the leadership team to understand and execute the organizations Human resource and talent strategy particularly as it relates to current and future Talent needs, recruiting, retention, and succession planning, Managed the talent acquisition process, which may include recruitment, Interviewed, and hiring qualified job applicants; collaborates with departmental managers to understand skills and competencies required for openings, Analysed trends in compensation and benefits; researched and proposed competitive base and incentive pay programs to ensure the organization attracts and retains top talent, Created learning and development programs and initiatives that provide internal development opportunities for employees, Maintained compliance with local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance, Ensured policy awareness, Increased the company's visibility among the workforce and create necessary partnerships, Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law, Bridged management and employee relations by addressing demands, grievances or other issues, Performs other administrative duties, Reviewed SLAs and documents where required
  • Recruited, hired and trained new employees to optimise profitability.
  • Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
  • Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Improved business HR policies by guiding and collaborating with managers.
  • Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
  • Handled company recruitment activities to develop high-achieving workforce.
  • Led annual salary reviews, talent reviews, succession planning and performance management.
  • Wrote and maintained employee handbook covering company policies and mission statement.
  • Maintained precise, detailed staff and company records for thorough reference.
  • Assessed new staff eligibility through rigorous reference and right-to-work checks.
  • Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Advised senior management on employee corrective actions.
  • Designed industry-leading employee engagement and recognition programmes.
  • Coordinated high quality inductions and seamless onboarding procedures for [Number]+ new starters.
  • Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Provided strategic direction for human resources management team.
  • Created succession plans and promotion paths for staff.
  • Maintained compliance with all local, county and national laws, as well as established organisational standards.
  • Used staff survey findings to implement enhanced working conditions and practices.
  • Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
  • Conducted workforce planning and benchmarking to meet company needs.
  • Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
  • Oversaw job fairs to bring in local talent for long-term and seasonal positions.
  • Spearheaded [Number] recruitment campaigns using LinkedIn and referral strategies.
  • Crafted and managed [Number]+ vacancy advertisements using variety of job portals including Indeed, LinkedIn and Joblift.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Developed bonus and incentive programmes to drive employee performance.
  • Monitored in-house HR trends to assess company performance against KPIs.

Human Resource/Administrative Supervisor

Sonlink Industry Ghana Limited
Accra
05.2021 - 11.2021
  • Actively involved in recruitment by preparing job descriptions, posting an advertisement, and managing the hiring process, Created and implemented effective onboarding plans for newly hired, Managed and coordinated the entire recruitment and selection process, Provide practical support for management teams in general in matters of employee relations, Provided support in the development and implementation of employee engagement initiatives, Reviewed employment and working conditions to ensure legal compliance, Answered employee's queries about HR and Admin-related issues, Supported the management of disciplinary and grievance issues, Provided guidance to unit managers on HR and Admin policies, ensuring the right interpretation of the policies are applied, Provided HR support in driving the implementation of organizational strategy, Provided HR support in promoting and strengthening the company's global vision, mission, and values, Facilitated the resolution of the grievance, conflict, and complex relational issues in line with HR policies and guidelines, Managed and coordinated all Admin-related matters/Issues, Helped in Promoting and building good relationship bridges between company's main stakeholders

Human Resource/ Administrative Officer

The SOFTtribe Limited
Accra
10.2015 - 04.2021
  • Comprehensively provided leadership support to ensure successful employee management within the framework of the organization's human resource policy, Directly provided human resource services such as employee and employment management, contract administration, recruitment, and selection and training, Thoroughly developed recommended and scheduled training and development courses for staff, Developed, planned, and coordinated Human Resource and Administrative policies, procedures, and systems, Organized and supervised other office activities (renovations, events, etc.), Developed and used systems to organize and keep track of information or work progress in the team, Prepared and updated reports, correspondence, and other documents, Managed correspondence and communicated organizational information to appropriate parties as required, Managed office repositories and record-keeping systems for storage, tracking, internal control, and retrieval of information and materials, Ensured the office was stocked with necessary supplies and all equipment is working and properly maintained, Co-ordinated the acquisition, use, and maintenance of facilities and space; based on organizational goals, budget, safety, and security needs, Effectively oversaw the management of all company facilities and resources, Managed vendor relationships, negotiated price, quality, and delivery of supplies, Coordinated security activities in compliance with security procedures and systems to ensure that employees, clients, customers, and contractors obtain and maintain access to SOFTtribe facilities, Gained experience defining projects, collecting requirements, writing detailed functional specifications including user experience designs, and executing data-driven cost/benefit analysis, Provided Administrative assistance to the Group CEO

Education

Master of Science - Human Resources Management

Robert Gordon University
Aberdeen
09.2023

Bachelor of Arts - Economics

University of Ghana
Legon, Accra
12.2014

GCSEs -

Apam senior High School
Apam
05.2009

Skills

  • Good Human relations and interpersonal skills
  • Good communication skills
  • An outstanding team player and a risk taker
  • Ability to work under pressure and adapt to changing conditions
  • Possesses a positive attitude towards work
  • Innovative leadership skills with a teamwork spirit
  • Proficiency in the usage of key Microsoft Suites (MS Word, PowerPoint, Excel)
  • Staff training
  • Exceptional attention to detail
  • Written communication
  • Conflict Resolution
  • Keen problem solver

Custom

Available on request

Languages

English
Advanced
C1

Accomplishments

  • Collaborated with team of [Number] in development of [Project name].
  • Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.
  • Implemented [Type] process, streamlining work and increasing efficiency [Number]%
  • Documented and resolved [Issue], contributing to [Result].

Affiliations

  • CIPD

Timeline

Casual Staff

P and J live
12.2023 - Current

Support Worker

Community Integrated Care
10.2023 - Current

Human Resource/Compliance Manager

Npontu Technologies
05.2022 - 08.2023

Human Resource/Administrative Supervisor

Sonlink Industry Ghana Limited
05.2021 - 11.2021

Human Resource/ Administrative Officer

The SOFTtribe Limited
10.2015 - 04.2021

Master of Science - Human Resources Management

Robert Gordon University

Bachelor of Arts - Economics

University of Ghana

GCSEs -

Apam senior High School

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Anita Annan