Anissa Lally
Bradford,West Yorkshire
Summary
Customer-focused professional with background in delivering exceptional service in fast-paced environments. Capable of resolving issues promptly and enhancing customer satisfaction through strong communication and problem-solving skills. Skilled in building rapport and maintaining positive client relationships.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
Work history
Procurement Coordinator
Centrica
Leeds
2024.01 - Current
- Organised and managed all procurement documentation to ensure compliance.
- Enhanced company's supplier database with thorough research and evaluations.
- Coordinated with suppliers for efficient delivery of goods.
- Improved organisational efficiency by developing new procurement procedures.
Customer service supervisor
Centrica
Leeds
2008.09 - 2024.01
- Prepared detailed reports on team performance, identifying areas for improvement.
- Liaised with other departments for streamlined workflow processes.
- Increased efficiency with development and implementation of new policies.
- Controlled team performance by organising daily tasks and responsibilities.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Alleviated customer complaints, reducing escalations to management.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Delivered feedback constructively to enhance staff performance.
Staff trainer
McDonalds
Leeds
2002.09 - 2008.09
- Increased staff competency levels with hands-on practical sessions.
- Improved staff morale by organising team building events regularly.
- Achieved improved employee productivity with targeted training initiatives.
- Provided excellent customer service, resulting in repeat business.
- Provided excellent customer service to resolve issues.
- Maintained clean and safe facilities through diligent cleaning routines.
- Reduced cross-contamination risks with effective cleaning procedures.
- Improved store presentation with regular cleaning and restocking tasks.
Education
Bachelor of Arts - Physical Education
Leeds Metropolitan University
Leeds 2003.09 - 2007.06
A-Levels - 4 A levels
Gosforth High School
Newcastle upon Tyne 2001.09 - 2003.06
GCSEs - 9 GCSE's
Kenton Comprehensive School
Newcastle upon Tyne 1997.09 - 2001.06
Skills
- Customer service-oriented
- Good at Upselling
- Fantastic communication Skills
- Motivated Team Member
- Good at prioritising and organising
- Uses initiative and is proactive
- Hard working
- Resilient under pressure
- Adaptable
Timeline
Procurement Coordinator
Centrica
2024.01 - Current
Customer service supervisor
Centrica
2008.09 - 2024.01
Bachelor of Arts - Physical Education
Leeds Metropolitan University
2003.09 - 2007.06
Staff trainer
McDonalds
2002.09 - 2008.09
A-Levels - 4 A levels
Gosforth High School
2001.09 - 2003.06
GCSEs - 9 GCSE's
Kenton Comprehensive School
1997.09 - 2001.06