Hi, I’m
Anishul Islam
Sivasagar,India
Summary
Enthusiastic Customer Experience with more than five years of experience. Secures team success through hard work, attention to detail and excellent organization. Shares vast knowledge to achieve results.
Customer-oriented In airlines and travel with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Enthusiastic customer experience with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
8
years of professional experience
8
years of post-secondary education
1
Certification
Work history
Expedia GroupGurugram, India
Travel specialist
2023.07 - Current (2 education.years_Label & 11 education.months_Label)
Job overview
- Verified customer passports and documentation to travel.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Tracked flight prices to secure best-possible prices for customer trips.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
ByjusGuwahati, India
Senior Business Development Associate
2021.04 - 2022.06 (1 education.year_Label & 2 education.months_Label)
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
VistaraKolkata, India
Senior Customer Service
2018.10 - 2021.03 (2 education.years_Label & 5 education.months_Label)
Job overview
- Took ownership of escalated customer issues and followed through to resolution.
- Communicated courteously with customers by telephone and email.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
Qatar AirwaysDoha, Qatar
Customer Service Executive
2016.08 - 2018.06 (1 education.year_Label & 10 education.months_Label)
Job overview
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
SpiceJetDelhi, India
Customer Service Executive (Intern)
2016.03 - 2016.08 (5 education.months_Label)
Job overview
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
Education
FrankfinnDelhi, India
Postgraduate - Aviation & Hospitality Management from Airline management , travel management
2015.04 - 2016.04 (1 education.year_Label)
University of DelhiDelhi, India
B A Hons Political Science from Political science
2011.03 - 2015.05 (4 education.years_Label & 2 education.months_Label)
CBSEDelhi, India
Higher Secondary Education from 12th
2009.03 - 2010.05 (1 education.year_Label & 2 education.months_Label)
CBSESivasagar, Assam
High School Leaving Certificate from 10th
2007.03 - 2008.05 (1 education.year_Label & 2 education.months_Label)
Skills
- Public Speaking
- Teamwork
- Long time thinking
- Goal oriented
- Persistence
- Time management
- Leadership
- Ability to work under pressure
- Complaint management
- Accommodation reservation management
- Itinerary planning
- Special travel assistance
- Active listening skills
- Sabre GDS
- Flight and hotel reservations
Certification
- Customer Handling & Disability, 2016 - 2018
- Altea Customer Management - check in, 2016 - 2018
- Driving Customer Excellence, 2016 - 2018
- Dangerous Good Category 9
- Airside Safety & Landside Safety Management
- One World Ground Services & Its Alliances
- Aviation Security Awareness, 2016 - 2018
- Human Factor, Hazard Awareness, Information Security Awareness
- Dangerous
Languages
English
Hindi
Bengali
Assamese
Affiliations
- To Play Xbox video games and car ride
Timeline
Travel specialist
Expedia Group
2023.07 - Current (2 education.years_Label & 11 education.months_Label)
Senior Business Development Associate
Byjus
2021.04 - 2022.06 (1 education.year_Label & 2 education.months_Label)
Senior Customer Service
Vistara
2018.10 - 2021.03 (2 education.years_Label & 5 education.months_Label)
Customer Service Executive
Qatar Airways
2016.08 - 2018.06 (1 education.year_Label & 10 education.months_Label)
Customer Service Executive (Intern)
SpiceJet
2016.03 - 2016.08 (5 education.months_Label)
Frankfinn
Postgraduate - Aviation & Hospitality Management from Airline management , travel management
2015.04 - 2016.04 (1 education.year_Label)
University of Delhi
B A Hons Political Science from Political science
2011.03 - 2015.05 (4 education.years_Label & 2 education.months_Label)
CBSE
Higher Secondary Education from 12th
2009.03 - 2010.05 (1 education.year_Label & 2 education.months_Label)
CBSE
High School Leaving Certificate from 10th
2007.03 - 2008.05 (1 education.year_Label & 2 education.months_Label)