I am a senior leader with nine years of experience in the healthcare sector. My career has been dedicated to tackling new challenges and continuous learning, with expertise in change management, strategic communications, data analytics, and the facilitation and delivery of workshops and training.
Recognised for my strong organisational skills and exceptional communication abilities, I effortlessly build rapport and robust relationships with stakeholders.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
6
6
Certified qualifications
2
2
Active professional body memberships
Work history
Improvement Coach and Practitioner
Portsmouth Hospitals University NHS Trust (PHU)
Portsmouth, Hampshire
11.2022 - Current
Developing and implementing a robust Communications and Engagement Strategy to enhance staff participation in organisation-wide change initiatives
Deliver expert improvement consultancy within the Trust, focusing on identifying, designing, and planning improvement initiatives
Provide specialised consulting, coaching, and training for senior leaders in improvement methodologies and tools, ensuring alignment with improvement goals
Generate analytical insights to inform and support strategic improvement initiatives
Plan and execute tailored workshops and training sessions for diverse teams and stakeholders, ranging from small teams to over 40 in a room. Fostering skill development and alignment with organisational objectives
Lead and manage an Improvement Community, facilitating knowledge sharing and collaboration across various departments and services
Develop and showcase 'success stories' highlighting individual and team achievements in improvement initiatives, fostering a culture of shared learning and continuous improvement.
Workforce Performance Analyst
Portsmouth Hospitals University NHS Trust (PHU)
04.2019 - 11.2022
Supported key stakeholders in developing organisation-wide workforce plans, producing data sets to aid in organisational modelling, capacity planning, and forecasting
Presented and communicated analysis tailored to the end-user's experience level through various formats, including presentations, reports, interactive dashboards, and charts
Trained end users and key stakeholders to understand and fully utilise the solutions provided, ensuring effective application and maximising the impact of data-driven insights.
Workforce Performance Administrator
Portsmouth Hospitals University NHS Trust (PHU)
11.2017 - 04.2019
Ensured the data held in multiple, organisation-wide systems is accurate, undertaking triangulation and data quality across the systems
Identified causes of data inaccuracies and devise resolutions to prevent recurrence
Liaison with key leads to improve data entry issues if applicable
Developed training guidelines for service users to ensure the source and meaning of information is understood.
Partnered with users to understand and define system requirements.
Human Resources Assistant (Lead)
Portsmouth Hospitals University NHS Trust (PHU)
04.2016 - 01.2017
Led and managed end-to-end administrative tasks within Human Resources, including recruitment, onboarding, contractual changes, payroll, and pensions
Provided expert advice and support to line managers and HR assistants, addressing and resolving queries with effective communication and problem-solving skills
Utilised calm and professional communication skills to relay sensitive information to various stakeholders, ensuring clarity and maintaining trust
Applied problem-solving abilities to understand and address individual cases and issues, ensuring satisfactory resolution for all parties involved.
Processed month-end payroll for prompt staff payments.
Maintained and updated personnel records, storing employee information accurately for traceability compliance.
Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
Human Resources Apprentice
Portsmouth Hospitals University NHS Trust (PHU)
11.2015 - 04.2016
Responsible for completing administrative tasks for the end-to-end process within the Human Resources department.
Adjusted quickly to new environments, working confidently with minimal supervision.
Applied theoretical knowledge acquired during coursework to real-world work scenarios.
Executed assigned duties with attention to detail and accuracy.
Education
Masters of Business Administration (MBA) in Strategic Leadership - Strategic Leadership
Portsmouth University
Portsmouth
09.2020 - 06.2022
CIPD Certificate of Human Resources (HR) Management (Level 3 & 5) - Human Resources
Highbury College
Portsmouth
01.2017 - 06.2019
NVQ Diploma in Business Administration (Level 2, 3 & 4) -
Portsmouth Hospitals University NHS Trust (PHU)
Portsmouth
10.2015 - 06.2019
Skills
Planning and Delivering Training
Change Management
Strategic Communication
Data Analysis
Workforce Planning and Forecasting
Facilitation of Improvement Workshops and Training
Consulting, Coaching, and Mentoring
Human Resources Management
Certification
Trained and active Coach and Mentor
Level 7 Senior Leader (MSc)
Advanced Improvement Leader (LEAN, Six Sigma)
Mental Health First Aider (MFHA England)
Associate member of the Chartered Institute for Personnel Development (CIPD)
Chartered member of the Chartered Management Institute (CMI)
Accomplishments
"Exceed Expectations" in all annual appraisals since 2015
Nominated for Apprentice of the Year 2022
Youngest individual in my organisation to obtain an MBA and be in a senior role
My MBA dissertation was work-based and was applied during a transformational change that impacted 8,000 staff
Featured in our organisation-wide induction for new members of staff as a "career success story", promoting apprenticeships and on-the-job learning and application
References
References available upon request.
Quote
“A small leak will sink a great ship”
Benjamin Franklin
Timeline
Improvement Coach and Practitioner
Portsmouth Hospitals University NHS Trust (PHU)
11.2022 - Current
Masters of Business Administration (MBA) in Strategic Leadership - Strategic Leadership
Portsmouth University
09.2020 - 06.2022
Workforce Performance Analyst
Portsmouth Hospitals University NHS Trust (PHU)
04.2019 - 11.2022
Workforce Performance Administrator
Portsmouth Hospitals University NHS Trust (PHU)
11.2017 - 04.2019
CIPD Certificate of Human Resources (HR) Management (Level 3 & 5) - Human Resources
Highbury College
01.2017 - 06.2019
Human Resources Assistant (Lead)
Portsmouth Hospitals University NHS Trust (PHU)
04.2016 - 01.2017
Human Resources Apprentice
Portsmouth Hospitals University NHS Trust (PHU)
11.2015 - 04.2016
NVQ Diploma in Business Administration (Level 2, 3 & 4) -
Locally Employed Doctor at Queen Alexandra Hospital, Portsmouth hospitals University NHS TrustLocally Employed Doctor at Queen Alexandra Hospital, Portsmouth hospitals University NHS Trust