ANISHA ALLI
Leicester,Leicestershire
Summary
With extensive expertise across numerous specialist areas including compliance, auditing, and risk management, I am a professional manager who is highly focused on delivering results. I bring 26 years of experience to Next Online team leadership. My excellent communication skills, enthusiasm reliability and friendly nature make me an asset to any team.
I motivate staff through positive mentoring and leading by example to provide outstanding levels of Exceptional Service in line with business targets. I can communicate and influence at all levels. I am a highly organised individual and I prioritises my own tasks and team work loads to meet deadlines. I am a quick learner with excellent multi-tasking skills and have the ability to quickly master new technology.
I take great pride in the quality of my work which further drives my dedication hard work and passion to further my management career. I consider myself to be an analytical and logical thinker who always strives to create a positive team environment, believing that a happy team achieves.
Overview
33
33
years of professional experience
Work history
Immigration officer
Home Office
Leicester, East Midlands
08.2024 - Current
- Operating immigration and customs controls at points of entry to the UK, checking passengers have the correct permissions and documentation to enter.
- Identifying vulnerable adults and children, prioritising their safety and welfare and referring to the appropriate agencies.
- Interviewing passengers, undertaking investigations, and making decisions on whether they qualify for entry to the UK or fall to be refused under the immigration rules.
- Identifying and searching people, goods, and vehicles to establish if a customs offence has been committed.
- Using law enforcement powers to arrest people involved in border offences, preserving evidence, managing the detention of individuals, and liaising with other law enforcement partners.
Team Lead -Knowledge Management
Next Plc
Leicester
06.2021 - 06.2024
- Lead & manage a small team of Copywriters conducting regular one to ones to recognise positive performance, coaching and feedback for my team and highlight areas of improvement
- Ensure the quality of copy meets the high standards expected by Next
- Work closely with the Department Manager to allocate adequate resources, priority and timeline to incoming projects and content updates
- Create exceptional copy, instructional text, audio scripts, video scripts and other learning scripts to be incorporated into both classroom and digital learning
- Provide regular updates and reports to stakeholders and Department Manager ensuring timely delivery of quality processes & narratives
- Develop and implement quality assurance standards, processes, and controls
- Convert business processes and other functional requirements into best in class narratives for learning experiences & performance support resources.
Team Manager/Lead - Call Centre
Next Plc
Leicester
04.1995 - 01.2021
- Initiated personal development plans for high performing team members, encouraging talent retention
- Manage, motivate and develop a team of 17 to consistently deliver exceptional results
- Monitor individual performance, providing coaching and training opportunities to underperforming team members, improving customer service and colleague satisfaction
- Setting objectives and providing constructive feedback for continued growth
- Exceeded performance targets, by effectively monitoring staff performance and identifying training needs,, improving quality and reducing errors
- Create reports on call centre quality to identify issues and manage change
- Deal with complex escalated complaints and upset customers professionally and politely, resolving issues with effective solutions
- Inspire outstanding operational performance, leading by example
- Set achievable targets, motivating the team to swiftly progress and achieve goals in line with company targets
- Instill dedication to brand values across the team, maintaining constant high-quality professional service
- Complete weekly payroll and coordinated record keeping.
Accounts Assistant
KG Solanki & Co
Leicester
03.1992 - 04.1995
- Reviewed general ledger entries for accuracy and to determine completeness
- Prepared payroll reports and examined payroll registers to detect errors and improve accounting accuracy
- Reconciled all expenses and accounts, including company credit cards and expense accounts
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances
- Gathered all banking transactions via statements, recorded activity in excel format and reconciled balances.
Education
NVQ Level 1 - Business
YTS scheme
GCSE - undefined
Crown Hills Community College
Skills
- Proven communication skills at all levels
- Excellent written and numerical skills
- Highly Organised
- Very Efficient
- Leadership skills
- Make considered decisions using sound judgement
- Strategic problem solving
- Work on own initiative in a pressurised environment
- Inspiring coaching and mentoring
- Proficient multitasker
Timeline
Immigration officer
Home Office
08.2024 - Current
Team Lead -Knowledge Management
Next Plc
06.2021 - 06.2024
Team Manager/Lead - Call Centre
Next Plc
04.1995 - 01.2021
Accounts Assistant
KG Solanki & Co
03.1992 - 04.1995
NVQ Level 1 - Business
YTS scheme
GCSE - undefined
Crown Hills Community College
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