ANISHA ALLI
Leicester,Leicestershire
Summary
With extensive expertise across numerous specialist areas including compliance, auditing, and risk management, I am a professional manager who is highly focused on delivering results. I bring 26 years of experience to Next Online team leadership. My excellent communication skills, enthusiasm reliability and friendly nature make me an asset to any team.
I motivate staff through positive mentoring and leading by example to provide outstanding levels of Exceptional Service in line with business targets. I can communicate and influence at all levels. I am a highly organised individual and I prioritises my own tasks and team work loads to meet deadlines. I am a quick learner with excellent multi-tasking skills and have the ability to quickly master new technology.
I take great pride in the quality of my work which further drives my dedication hard work and passion to further my management career. I consider myself to be an analytical and logical thinker who always strives to create a positive team environment, believing that a happy team achieves.
Overview
33
33
years of professional experience
Work history
Immigration officer
Home Office
Leicester, East Midlands
08.2024 - Current
- Operating immigration and customs controls at points of entry to the UK, checking passengers have the correct permissions and documentation to enter.
- Identifying vulnerable adults and children, prioritising their safety and welfare and referring to the appropriate agencies.
- Interviewing passengers, undertaking investigations, and making decisions on whether they qualify for entry to the UK or fall to be refused under the immigration rules.
- Identifying and searching people, goods, and vehicles to establish if a customs offence has been committed.
- Using law enforcement powers to arrest people involved in border offences, preserving evidence, managing the detention of individuals, and liaising with other law enforcement partners.
Team Lead -Knowledge Management
Next Plc
Leicester
06.2021 - 06.2024
- Lead & manage a small team of Copywriters conducting regular one to ones to recognise positive performance, coaching and feedback for my team and highlight areas of improvement
- Ensure the quality of copy meets the high standards expected by Next
- Work closely with the Department Manager to allocate adequate resources, priority and timeline to incoming projects and content updates
- Create exceptional copy, instructional text, audio scripts, video scripts and other learning scripts to be incorporated into both classroom and digital learning
- Provide regular updates and reports to stakeholders and Department Manager ensuring timely delivery of quality processes & narratives
- Develop and implement quality assurance standards, processes, and controls
- Convert business processes and other functional requirements into best in class narratives for learning experiences & performance support resources.
Team Manager/Lead - Call Centre
Next Plc
Leicester
04.1995 - 01.2021
- Initiated personal development plans for high performing team members, encouraging talent retention
- Manage, motivate and develop a team of 17 to consistently deliver exceptional results
- Monitor individual performance, providing coaching and training opportunities to underperforming team members, improving customer service and colleague satisfaction
- Setting objectives and providing constructive feedback for continued growth
- Exceeded performance targets, by effectively monitoring staff performance and identifying training needs,, improving quality and reducing errors
- Create reports on call centre quality to identify issues and manage change
- Deal with complex escalated complaints and upset customers professionally and politely, resolving issues with effective solutions
- Inspire outstanding operational performance, leading by example
- Set achievable targets, motivating the team to swiftly progress and achieve goals in line with company targets
- Instill dedication to brand values across the team, maintaining constant high-quality professional service
- Complete weekly payroll and coordinated record keeping.
Accounts Assistant
KG Solanki & Co
Leicester
03.1992 - 04.1995
- Reviewed general ledger entries for accuracy and to determine completeness
- Prepared payroll reports and examined payroll registers to detect errors and improve accounting accuracy
- Reconciled all expenses and accounts, including company credit cards and expense accounts
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances
- Gathered all banking transactions via statements, recorded activity in excel format and reconciled balances.
Education
NVQ Level 1 - Business
YTS scheme
GCSE - undefined
Crown Hills Community College
Skills
- Proven communication skills at all levels
- Excellent written and numerical skills
- Highly Organised
- Very Efficient
- Leadership skills
- Make considered decisions using sound judgement
- Strategic problem solving
- Work on own initiative in a pressurised environment
- Inspiring coaching and mentoring
- Proficient multitasker
Timeline
Immigration officer
Home Office
08.2024 - Current
Team Lead -Knowledge Management
Next Plc
06.2021 - 06.2024
Team Manager/Lead - Call Centre
Next Plc
04.1995 - 01.2021
Accounts Assistant
KG Solanki & Co
03.1992 - 04.1995
NVQ Level 1 - Business
YTS scheme
GCSE - undefined
Crown Hills Community College
Similar Profiles
SOPHIE RICHARDSSOPHIE RICHARDS
Administration officer at Home OfficeAdministration officer at Home Office
Munazzah MirMunazzah Mir
Business Embedded Trainer (BET) at Home OfficeBusiness Embedded Trainer (BET) at Home Office
Elaine O'BrienElaine O'Brien
Criminal investigator at Home OfficeCriminal investigator at Home Office
Reggie Lavender-MeadReggie Lavender-Mead
Senior Contract Manager - Operations at Home OfficeSenior Contract Manager - Operations at Home Office
JORDAN SMITHJORDAN SMITH
Shift manager at DPDShift manager at DPD