Anish Pappachan

.Ensure a high standard of cleanliness and hygiene is maintained, and adherence to Health and Safety regulations is ensured.
.Take an active role in the Domestic Team, including attending meetings and ensuring all aspects of Health and Safety are adhered to, as well as reporting defects to the Site Manager.

.Ensure all cleaning products delivered are checked for quality and against the original order and stored appropriately. Maintain good stock rotation when storing.

. Responsible for the removal of rubbish, emptying litter bins, vacuum cleaning, sweeping, mopping, polishing, dusting and where necessary, the use of powdered equipment e.g. vacuum cleaners, carpet shampoo machines etc.

• Staff training
• Cash management
• Stock management
• Operating Procedures
• Risk Assessments
• POS reporting
• Branch performance report
• Health and Safety Management
• Complaint handling
• Prevented stock-outs, monitoring postal supply stock in and promptly reordering low-stock items.
• Drove commercial growth by implementing mandatory sales training, growing branch revenue by 10%
• Implemented POS training to increase check-out efficiencies, reducing customer waiting times.
• Cashed and dispensed high volumes of money orders per shift with zero error.
• Maintained tidy workspace and professional appearance to uphold brand standards.
• Undertook regular compliance tests in line with policies, ensuring continued best working practices.
• Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
• Monitored stock levels and reordered necessary supplies.
• Built long-term customer relationships and grew local customer base for station.
• Oversaw repairs and maintenance for building and petrol pumps.
• Directed staff in daily replenishment to maintain full shelves and customer-ready stock for guests.

• Optimised station displays and customer layout to improve flow for maximum turnover and revenue.
• Protected stock from loss and maintained petrol pump safety controls for optimum fuel station operations.
• Controlled dry stock products and pricing, achieving target margins and minimising waste.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Maintained detailed and current records of inventory.
• Created seasonal sales plans with varying stock and promotional strategies.
• Created analytical framework for identifying and developing financial growth opportunities.
• Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Managed all aspects of daily branch operations, supervising team of banking staffs.
• Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
• Handling daily cash and creating sales reports on weekly and monthly basis.
• Managing customer auto loans and scheduling repayment.