Summary
Overview
Work history
Education
Skills
Reference
Timeline
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Anish Ishavarlal

Summary

Highly skilled aviation professional with extensive experience in flight turnaround management, check-in operations and ground coordination. Familiarity of landside and airside operations strengthened with excellent communication and collaboration with ground operations, airline and passengers. Equipped with a degree in Business Computing displayed through technical expertise in roster creation and forecasting. Recognised for adaptability, professionalism and dedication to excellence across diverse roles. Eager to further expand careers by taking on new challenges and drive success in dynamics and evolving environments. Proven ability to think creatively, solve problems and foster positive relationships.

Overview

2026
2026
years of professional experience
2021
2021
years of post-secondary education

Work history

Passenger Service Agent

Menzies Aviation
LHR
05.2023 - 05.2025
  • Responsible for optimising the efficiency of ground operations, check-in, boarding and turn around coordination.
  • Extensive use of Excel for analytics to assess and improve demand and capacity, coupled with attention to detail, creative thinking for effective problem solving and strong interpersonal skills facilitating communication and collaboration with airline representatives and ground teams to resolve queries while adhering to safety and compliance.

Act up Allocator

Menzies Aviation
  • Assisted in creating allocation strategies, enhancing business growth.
  • Managed supplier relationships, ensuring smooth operations and timely deliveries.
  • Doing profiles, daily allocation of staff.
  • Agents swaps.
  • providing the SLA with airline agreements
  • operational working smoothly with the right amount of staff.
  • receive and response to telephone enquires from staff.
  • ensuring a fair and consistent approach to staff when allocating duties. ensuring staff are working appropriately and in the timely manner.
  • assist supervisor and operational manger with ensuring staffing level.
  • monitor flights

Act Up Mentor

Menzies Aviation
  • good knowledge of the checking and gates process for the following airline: Air India, Air China and Ethiopian.
  • providing training to new staff gates and arrivals.
  • providing a 4 days shift training to one airline , both gates and arrival showing the process of how it works,
  • giving guidance of the security breaches,
  • demonstrating and teaching the boarding of passengers and the AAA checks.
  • being a role model, providing feedback.


  • doing a sign of once the agent if confidence with the process,
  • doing an observation, 5 gate shift on the agents once live, making sure all the process and AAA checks being doing, knowing how the specific air line operations their gates shift of arrivals and boarding.
  • providing the observation report to the management.

Quality Controller

Amazon Distribution
London
03.2020 - 05.2023
  • Responsible for collecting, analysing and interpreting data to inform decision-making and draw trends on performance.
  • Strong qualitative and quantitative analysis to produce reports.
  • Completing order accuracy with strict guidelines combined with time management and task prioritisation.
  • Addressing discrepancies to prevent delays while working closely with team members to ensure smooth operation.
  • Focus on efficiency and attention to detail helped overall productivity in a fast-paced environment.

Customer Service Advisor

Sainsbury's
London
05.2020 - 08.2020
  • Leadership and supervisory skills shown through ability to motivate and inspire team members to achieve goals and deliver exceptional service.
  • Receive, store and distribute merchandise as well as picking and packing orders.
  • Accuracy proven through responsibility of recording inventory and maintain good organised systems.
  • Use machinery such as forklifts and pallet jacks to move good safely.
  • Strong focus on customer satisfaction with handling complaints, queries and handling transactions.

Education

Bsc - Business Computing

University Of Greenwich

GCSE's - English & Maths

Alperton Community School

Skills

  • Allocation
  • Aircraft Sizes
  • Organisational Skills
  • Leadership skills
  • Time management
  • Analytical Thinking
  • MS Office
  • Adaptability
  • Communication
  • Team player
  • Technical Proficiency
  • Customer service
  • Check-In system operation
  • Communication skills
  • Leadership
  • Creative teaching approaches
  • One-On-One coaching

Reference

  • Melchor Alim, DM Menzies, melchor.alim@menziesaviation.com
  • Sheli Daialal, Personal, shelidaialal@googlemail.com

Timeline

Passenger Service Agent

Menzies Aviation
05.2023 - 05.2025

Customer Service Advisor

Sainsbury's
05.2020 - 08.2020

Quality Controller

Amazon Distribution
03.2020 - 05.2023

GCSE's - English & Maths

Alperton Community School

Act up Allocator

Menzies Aviation

Act Up Mentor

Menzies Aviation

Bsc - Business Computing

University Of Greenwich

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Anish Ishavarlal