ANIL DHAKAL
Summary
Inquisitive, creative, and highly motivated individual, with two years of managing a successful bar that employed 16 people and catered up to 300 customers daily. Proficient in interacting with clients/customers, understanding their needs, and articulating it with others. Self-directed and motivated developer looking for opportunities within IT industry.
Overview
6
6
years of professional experience
Work history
HOLDING MANAGER
QUINTON BAR & GRILL
01.2021 - 12.2022
- Managed daily operations at the bar, including staff schedules and performance evaluations
- Recruit, hire and train qualified staff - increased team to 12 people with routine performance evaluations
- Reduced food and drinks cost by 20% through new supplier partnerships
- Looked after inventory, ordering and vendor payments
- Increased weekday bar attendance by 40% via new drink promotions, social media advertising and special events
- Adapted food and drinks menu based on season/popularity
- Emphasized on customer relations and strived to provide high quality of service.
ONLINE RETAILER
AMAZON AND EBAY
01.2020 - 01.2021
- Managed buying and selling of goods via third party sales venues - eBay and Amazon as a side business
- Created marketing materials for the products - photographs, product descriptions, etc
- Sold over 10000 merchandise and made 50% profit in a year.
CUSTOMER ADVISER
B&Q TRADEPOINT
07.2017 - 01.2020
- Interacted directly with customers on the floor to ensure their shipping experience was pleasant and memorable, mediated any situation that escalated
- Delivered excellent customer service by identifying and fulfilling customer needs as a first point of contact
- Offered prompt solutions to maintain customer satisfaction.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
TECHNICAL ASSISTANT
HIGHSTREET PHONE COMPANY
06.2017 - 01.2020
- Managed the cell phone inventory
- Built exceptional knowledge of cell phone operating systems and features and provided excellent customer experience.
- Handled day-to-day smartphone and tablet repairs and maintenance, consistently meeting high service standards.
- Addressed queries and concerns regarding mobile capacity and features.
Education
NVQ Level 3 - IT AND TELECOMS PROFESSIONALS
SCL SECURITY LTD
2016
GCSEs -
Beechwood School
Slough2014
Skills
- Dependable and Responsible
- Problem-Solving
- Self-Motivated
- Customer support
- Network troubleshooting
- Office 365
- Windows O/S
- Hardware maintenance
- Hardware and software diagnosis
- Network configuration
Interests
Playing guitar, tinkering with cell phones and laptops reading, and exploring new destinations
Languages
Hindi
Upper intermediate
English
Fluent
Nepali
Native
Timeline
HOLDING MANAGER
QUINTON BAR & GRILL
01.2021 - 12.2022
ONLINE RETAILER
AMAZON AND EBAY
01.2020 - 01.2021
CUSTOMER ADVISER
B&Q TRADEPOINT
07.2017 - 01.2020
TECHNICAL ASSISTANT
HIGHSTREET PHONE COMPANY
06.2017 - 01.2020
NVQ Level 3 - IT AND TELECOMS PROFESSIONALS
SCL SECURITY LTD
GCSEs -
Beechwood School
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