Aniko Derekas
London,United Kingdom
Summary
Dedicated professional with a strong background in quality customer service, client engagement, and customer interaction. Demonstrates exceptional product knowledge and project coordination skills, consistently achieving targets through self-motivation and strategic thinking. Adept at providing constructive feedback, managing customer relationships, and resolving conflicts efficiently. Proven expertise in decision making, inventory control, and stock management while maintaining the highest standards of professionalism. Excels in multi-tasking and proactive initiative with excellent time-management abilities. Committed to leveraging skills for continued career growth in a dynamic environment.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Pest control technician
Safeguard Pest Control
London, UK
01.2024 - 10.2024
- Adhered strictly to regulations in use of pesticides, ensuring compliance with health standards.
- Reviewed work orders to determine job requirements and materials.
- Provided detailed reports post-treatment, maintaining full disclosure with customers.
- Delivered excellent customer service, fostering strong relationships with clients.
- Developed personalized pest management plans to meet client needs.
- Addressed customer concerns with patience and professionalism to ensure satisfaction.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Consistently arrived at work on time and ready to start immediately.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Customer Service Assistant / Senior CSA
Compass Group UK & Ireland
London, UK
01.2019 - 01.2024
- Carried out day-to-day duties accurately and efficiently.
- Ensured service standards through regular customer follow-ups.
- Replenished inventory regularly, monitoring stock demands to appropriately address customer needs.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Optimized time management during busy periods to minimize client delays.
- Assisted customers with varying questions using product knowledge and service expertise.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Collaborated with team and management for seamless service delivery.
- Maintained cleanliness and display standards across pantry areas.
- Organized stock shelves neatly to improve the overall appearance of the pantry floor.
Team member/ Senior TM
Vital ingredients
London, UK
01.2017 - 12.2018
- Conducted opening and closing duties in key holder role.
- Managed cash register, provided customer assistance and maintained service efficiency.
- Contributed as a proactive team member to enhance productivity.
- Delivered exceptional customer service in a team setting.
- Prepared and served high-quality beverages and food while maintaining cleanliness and safety standards.
- Prepared food efficiently while adhering to health and safety standards.
- Supported team efforts to maintain high-quality food preparation and service.
- Managed inventory efficiently as part of team.
- Collaborated on stocktaking activities.
- Ensuring health and hygiene standards.
- Mentored new team members to enhance skills and integrate seamlessly into workplace operations.
Runner/ Tea Runner/ Waitress
Sketch Restaurant
London, UK
01.2016 - 01.2017
- Welcomed guests and delivered exceptional hospitality.
- Provided detailed descriptions of menu items and wine pairings to enhance customer experience.
- Coordinated effectively with chefs and kitchen staff to maintain service quality.
- Executed payment processing tasks.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advanced team efficiency by assisting in training new waitstaff members.
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Enhanced guest satisfaction through attentive and prompt service.
Customer service assistant / Waitress
Avenue Cafe
London, UK
01.2016 - 12.2016
- Efficiently took orders and catered to customer needs.
- Delivered exceptional barista services in a busy cafe environment.
- Supported kitchen staff by maintaining cleanliness and ensuring efficient operation during busy periods.
- Maintained high standards of hygiene and health.
- Managed opening and closing shifts in customer service and waitressing roles.
- Implemented customer follow up to uphold service standards.
- Collaborated well within a team setting, fostering a positive working atmosphere.
- Prioritized tasks during busy periods for maximized productivity.
- Maintained excellent client satisfaction by providing in-depth support.
Machine Operator
Johnson Electric Ltd
Ózd, Hungary
01.2011 - 01.2015
- Operated heavy machinery efficiently to meet production targets.
- Ensured compliance with safety guidelines in machinery operations.
- Conducted thorough inspections to ensure product quality met manufacturing standards.
- Coordinated with line manager in machine operations.
- Collaborated effectively with team members to meet project deadlines.
- Ensured workplace cleanliness with regular maintenance tasks.
- Achieved efficient workflow with proper time management.
- Reduced waste by implementing recycling initiatives.
Education
Gymnasium / Secondary School - National Health Care
József Attila High School
Ózd 01.2007 - 2008
Gymnasium / Secondary School - Law enforcement
Serényi Béla High School
Putnok 01.2008 - 01.2011
Skills
- Quality customer service
- Client engagement and customer interaction
- Product knowledge
- Project coordination
- Target-driven
- Constructive feedback
- Customer relationship management
- Conflict Resolution
- Decision making
- Inventory control
- Professionalism
- Multi-Tasking
- Proactive initiative
- Stock management
- Time-management
Languages
English
Advanced
Hungarian
Native
Affiliations
- Reading books, creating art through painting and drawing, spending time in the nature, engaging in outdoor sports, cooking and baking, interacting with animals
Custom
Good communication skills, Organizational skills, Cooperative, Flexible, Team player, Punctual, Precise
Timeline
Pest control technician
Safeguard Pest Control
01.2024 - 10.2024
Customer Service Assistant / Senior CSA
Compass Group UK & Ireland
01.2019 - 01.2024
Team member/ Senior TM
Vital ingredients
01.2017 - 12.2018
Runner/ Tea Runner/ Waitress
Sketch Restaurant
01.2016 - 01.2017
Customer service assistant / Waitress
Avenue Cafe
01.2016 - 12.2016
Machine Operator
Johnson Electric Ltd
01.2011 - 01.2015
Gymnasium / Secondary School - Law enforcement
Serényi Béla High School
01.2008 - 01.2011
Gymnasium / Secondary School - National Health Care
József Attila High School
01.2007 - 2008
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