Aniket Manjardekar
Preston
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer service(NHS)
Hinduja Global Solution-Coople
Liverpool
04.2024 - 05.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. Manage over 50 customer calls per day.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Catering Assistant
Steamplicity – staff86
St Helens
02.2024 - 04.2024
- Served food and beverages to dining guests with outstanding customer service.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
Front of the House/Catering Assistant
Encric Glass – Berry Rec
Chester
01.2024 - 01.2024
- Served food and beverages to dining guests with outstanding customer service.
- Received and unpacked incoming deliveries, rotated existing stock, and put away new items.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
Warehouse Operator
Conair Logistics – The Logistic People
Chorley
10.2023 - 11.2023
- Coordinated transportation activities, ensuring efficient storage and delivery of goods by effectively managing logistic pathways
- Streamlined operations by organizing information and orchestrating movements from origin to delivery.
- Followed safety guidelines when operating in hazardous environments.
Warehouse Operator
Halewood Ltd
01.2022 - 08.2023
- Contributed to the production of artisanal spirits, supporting the success of an award-winning brand portfolio through diligent operational support.
Team Leader
East4west Indian Restaurant
05.2022 - 12.2022
- Led a team in a high-paced environment, enhancing service delivery and customer satisfaction through effective training and management
- Demonstrated passion for service excellence, ensuring high food quality/safety and maintaining restaurant cleanliness.
Waiting Staff/Bartender
East4west Indian Restaurant
05.2021 - 05.2022
- Improved service efficiency and customer satisfaction in collaboration with the culinary team, boosting beverage sales by 20%
- Implemented an inventory management system, reducing waste and optimizing costs by 15%.
Education
A-level - Commerce
Jana Sarathi Jr College
Mumbai, India GCSE-levels - Math,English,Science
Little Flower High School
Thane, India Master’s in Business Administration with Work-Based Learning - Business Administration
University of Central Lancashire
Preston, Lancashire 01.2021 - 05.2023
Bachelor’s Degree in Hotel Management And Tourism - Hospitality
Anjuman I Islam College of Hotel Management
Mumbai 06.2017 - 06.2019
PEARSON BTEC Level 7 Extended Diploma in Business - Leadership and Strategic Managment
International School of Management Studies, Pune
Pune Skills
- Customer Service Excellence
- Technical Proficiency
- Problem-Solving and Resilience
- Contact Centre Experience
- Decision Making
- Time Management
- Communication Skills
- Self-Motivation and Independence
- Teamwork and Flexibility
- Influencing skills and Negotiation
- Geographical Knowledge
- Independence
- Learning and Adaptability
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Certification
- Microsoft Office Suite
- Computer Hardware and Networking
- Digital Marketing
- RSA Level 2 Typing
- PMP Certification
Custom
- BCG Introduction to Strategy Consulting Job Simulation on Forage, 05/01/24
- PwC US Management Consulting Job Simulation on Forage, 05/01/24
Languages
English
Upper intermediate
Hindi
Upper intermediate
Marathi
Upper intermediate
Affiliations
- Financial Literacy and Personal Finance
- Traveling and Exploring New Cultures:
- Fitness and Well-being:
- Reading:
- Continuous Learning:
Accomplishments
Internship
- · Sofitel Luxury Hotel BKC Mumbai | Nov 2018 – Mar 2019
o Gained skills in customer service, stress management, and compliance training during a 4.5-month intensive program.
- · BCG Introduction to Strategy Consulting Job Simulation on Forage - May 2024
* Learned how to think creatively by challenging the assumptions that guide
today’s thinking.
Used effective brainstormingincreases strategies to generate ideas to help a fictional
luxury clothing company increase sales revenue.
- · PwC US Management Consulting Job Simulation on Forage - May 2024
Completed a job simulation focused on business transaction diligence for a PwC management consulting team
Created a three-slide presentation for synergy potential in a transaction
Built a model with editable fields and assumptions
Wrote a clear, concise email summary to communicate my findings
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Customer service(NHS)
Hinduja Global Solution-Coople
04.2024 - 05.2024
Catering Assistant
Steamplicity – staff86
02.2024 - 04.2024
Front of the House/Catering Assistant
Encric Glass – Berry Rec
01.2024 - 01.2024
Warehouse Operator
Conair Logistics – The Logistic People
10.2023 - 11.2023
Team Leader
East4west Indian Restaurant
05.2022 - 12.2022
Warehouse Operator
Halewood Ltd
01.2022 - 08.2023
Waiting Staff/Bartender
East4west Indian Restaurant
05.2021 - 05.2022
Master’s in Business Administration with Work-Based Learning - Business Administration
University of Central Lancashire
01.2021 - 05.2023
Bachelor’s Degree in Hotel Management And Tourism - Hospitality
Anjuman I Islam College of Hotel Management
06.2017 - 06.2019
A-level - Commerce
Jana Sarathi Jr College
GCSE-levels - Math,English,Science
Little Flower High School
PEARSON BTEC Level 7 Extended Diploma in Business - Leadership and Strategic Managment
International School of Management Studies, Pune
- Microsoft Office Suite
- Computer Hardware and Networking
- Digital Marketing
- RSA Level 2 Typing
- PMP Certification
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