Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centered environments with consistently positive feedback. A successful culinary professional with expertise in team and operations management takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Indian Curry Specialist
Masala Twist Group
Glasgow, South Lanarkshire, Scotland
03.2022 - Current
Sourced ingredients from local farms to reduce carbon impacts and offer fresh options to customers.
Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
Set kitchen standards governing cooking procedures, garnishes and food presentation.
Minimised kitchen waste through effective recycling, composting and disposal systems.
Monitored kitchen operations to spot and correct issues impacting team performance or quality.
Oversaw chefs, cooks and kitchen support staff to run smooth operation.
Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
Interacted positively with customers, effectively promoting restaurant facilities and services.
Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Resolved complaints calmly and professionally to achieve positive customer outcomes.
Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
Prepared selected dishes and ingredients in advance, improving efficiency during peak service hours.
F&B and Facility Manager
Sodexo India Services Pvt. Ltd
11.2019 - 02.2022
Overseeing the entire facility of Experience Centre including Cafeteria and Housekeeping
Managing all VIP meetings, conferences and events on a daily basis
Supervising teams of staff across different divisions
Ensuring that basic facilities are well-maintained and conducting proactive maintenance
Dealing with emergencies as they arise
Managing budgets
Ensuring that facilities meet compliance standards and government regulations
Planning for the future by forecasting the facility's upcoming needs and requirements
Overseeing any renovations, refurbishments
Making monthly flash reports, coordinating with Finance as and when necessary and following up on the vendors payment.
Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
Developed menus with strict cost controls to maximise restaurant profits.
Resolved complaints calmly and professionally to achieve positive customer outcomes.
Senior Operations Associate
IAG New Zealand Claims Services - (WNS Global Services Pvt. Ltd)
Pune
Assistant Program Manager
Hotel Le Meridian
Nagpur, India
Club Ambassador
Hotel Le Meridian
Nagpur, India
Food & Beverage Shift Leader/Supervisor
Marriott International
Aberdeen, Aberdeen City, Scotland
Food & Beverage Associate
Edinburgh Marriott Hotel
Edinburgh, Scotland
Education
Bachelors in International Hospitality Management -
Queen Margaret University
01.2010 - 05.2012
Skills
Marriott Development program for Supervisors/Managers
Barista Training - Starbucks ( Level 1 Trainer)
Responsible service of Alcohol (RSA) training
Beverage training provided by Matthew Clark
Cocktail training from professional Bartenders
Efficient multitasking
Menu planning
Ingredient preparation
Kitchen organisation
Produce purchasing
Food preparation
Communication skills
Custom
Music
Travelling
Cooking
Socializing
Timeline
Indian Curry Specialist
Masala Twist Group
03.2022 - Current
F&B and Facility Manager
Sodexo India Services Pvt. Ltd
11.2019 - 02.2022
Bachelors in International Hospitality Management -
Queen Margaret University
01.2010 - 05.2012
Senior Operations Associate
IAG New Zealand Claims Services - (WNS Global Services Pvt. Ltd)
Service Designer & Project Manager at Virgin Media O2 (VMO2) / Tech Mahindra UKService Designer & Project Manager at Virgin Media O2 (VMO2) / Tech Mahindra UK