Anika Khan
Newport
Summary
Easy going family person, always built strong friendships in the job roles i have been in which has kept long lasting relationships in my life. Living my life to be positive which comes from my personal belief in islam to be a good person spreading love and positvity as you never know what the other person is going through in their personal life. I believe this comes from a personal place from being an older sister in a big family always felt empathy/care towards others
Skilled Customer service Advsior with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying positivie perfomance feedback
Overview
10
10
years of professional experience
Work history
Customer Service Tech Advisor
BT Telecommunication
Cardiff
06.2018 - Current
- Identify and troubleshoot network faults based on reports and alerts with the knowledge and experience in IT service desk support to address customer issues
- Handled Calls with friendly, knowledgeable service and support, ensuring i achieve positive customer feedback with company compliance
- Delivered exceptional level of service to each customer by listening to concerns and answering questions in different skilled areas such as billing queries, orders, complex faults and dealing with complaints making sure i resolve customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Offered prompt solutions to maintain customer satisfaction
- Esnuring fair treatment of vulnerable customers chronically ill, elderly, umeployed, financially destressed, non native english speaker and hearing or speach imapired making sure i have moral responsibility to act with respect, care and empathy
Customer service Sales Advisor
Pendragon PLC
2 little oak Drive Annesley, Nottinghamshire, Nottinghamshire
03.2015 - 05.2018
- Creating great experiences for customers from the moment they make initial contact for their interest helping them discover the perfect vehicle, to the day they drive away their highly anticipated new car
- Building my knowledge and expertise on products and services, ensuring i build a genuine passion for the brand and am motivated to represent it to customers with pride/excellence
- complying to the sales process, driving forward all new/used car enquiry leads whilst building rapport with customers to convert appointments into sales and ensuring leads are maximised
- Offering unique packages to help customers make the most of their purchase, upselling on accessories, extended warranty and finance packages
Mcdonalds Crew Trainer
McDonald's
Mansfield, Nottinghamshire
03.2013 - 01.2015
- Main responsibilty within my job role was provide good customer service, handling payments at the tills, food preparation ensuring quality control, maintaining cleaniness and hygiene, prompting special deals
- Becoming a Crew trainer meant i was responsible for training crew members for day to day work serving customers, prepearing food, keeping restaurant and kitchen clean/tidy and working well as a team ensuring we comply with company policy
- Always maintaining professionalism in difficult situations with patience, politeness and care
Education
GCSEs -
St Julian's School
NewportA-Levels -
Samworth Church Academy
MansfieldLanguages
English
Advanced
Bengali
Advanced
Timeline
Customer Service Tech Advisor
BT Telecommunication
06.2018 - Current
Customer service Sales Advisor
Pendragon PLC
03.2015 - 05.2018
Mcdonalds Crew Trainer
McDonald's
03.2013 - 01.2015
GCSEs -
St Julian's School
A-Levels -
Samworth Church Academy
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