Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Anika Critchell

Crossways,Dorset

Summary

Accomplished professional with expertise in office coordination and customer relationship management. Proven ability to multitask and delegate effectively while maintaining strong public relations. Skilled in office automation, SAP software, and GDPR compliance, with a focus on training, documentation control, and payroll processing. Committed to enhancing organizational efficiency through effective staff supervision and strategic event coordination.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Administrative manager

Warmer Home Improvements T/A My Home Solar
Dorchester, Dorset
01.2023 - Current


  • Answering the phones and dealing with customers queries effectively and efficiently.
  • Send and responding to company emails.
  • Liaising and booking customers installations.
  • Working closely with the Sales and Operations Managers, to maintain a smooth running of all departments.
  • Liaising and Booking scaffolding erects and strikes.
  • Sending invoices to customers for payment
  • Taking payments over the phone.
  • Dealing with our installers on site with any problems.
  • Creating Electrical, MCS and QANW certificates for all installations.
  • Providing customers with Handover Pack to the MCS Standard.
  • Registering customers Solar PV Systems with the relevant Distribution Network Operator for their area.
  • Working within Excel and Word.
  • Maintaining and preparing company records for external accreditations audits.
  • Maintained an organized workspace promoting productivity and efficiency.
  • Increased office efficiency by streamlining administrative procedures.
  • Liaised with external vendors negotiating favourable terms of service contracts.
  • Alleviated workload pressures, delegating tasks appropriately amongst staff.
  • Ensured data protection compliance with meticulous record keeping.
  • Handled customer queries promptly improving overall customer satisfaction.
  • Coordinated with other departments for seamless workflow integration.
  • Organised company documents for improved accessibility and compliance.
  • Implemented a new filing system enhancing document retrieval process.

Administrative manager

Fortuna
Bournemouth, England
04.2018 - 12.2022
  • Working with in Excel and Word daily.
  • Processing customers contracts.
  • Working within Xero Accountancy software.
  • Answering the phones and dealing with quires efficiently and effectively.
  • Sending and responding to company emails.
  • Working closely with the Sales and Operations Managers, to maintain a smooth running of all departments.
  • Organizing weekly sales meetings.
  • Increased office efficiency by streamlining administrative procedures.
  • Alleviated workload pressures, delegating tasks appropriately amongst staff.
  • Ensured data protection compliance with meticulous record keeping.
  • Maintained an organised workspace promoting productivity and efficiency.

Education

GCSEs - Math's, English, Science, Art, Drama, History

Glenmoor School for Girls
Bournemouth, England
09.1993 - 07.1998

Skills

  • Professional discretion
  • Multitasking proficiency
  • Familiarity with sap software
  • Knowledge of GDPR compliance
  • Office coordination
  • Delegation mastery
  • Public Relations
  • Deadline-oriented
  • CRM and office management software
  • Documentation control


Languages

English
Fluent

Affiliations

I am a mother of 3 and family is everything. I enjoy spending time with family and friends and I hold a balanced work/home life. I enjoy travelling the world and exploring new cultures.

Timeline

Administrative manager

Warmer Home Improvements T/A My Home Solar
01.2023 - Current

Administrative manager

Fortuna
04.2018 - 12.2022

GCSEs - Math's, English, Science, Art, Drama, History

Glenmoor School for Girls
09.1993 - 07.1998

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Anika Critchell