ANIK DEY
Birmingham,West Midlands
Summary
Dedicated professional with expertise in customer service and support, international money transfer services, and AML and KYC compliance. Proven ability in cash handling and processing, data entry and management, problem solving and analysis. Strong team collaboration skills, effective time management, and proficiency in Microsoft Word and Excel. Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work history
Customer Service Officer
Sterling Fintech Ltd.
Birmingham, West Midlands
2025.11 - 2026.04
- Facilitated worldwide money transfers through Western Union, Ria, MoneyGram, and direct initiation services.
- Assisted clients with international remittance needs through direct customer service.
- Maintained accuracy and confidentiality in all financial transactions.
Senior Accounts Manager
Style Zone Gents Parlour
Chittagong, Bangladesh
2023.07 - 2025.10
- Managed daily accounts billing and financial tracking with precision.
- Provided exceptional customer service to foster repeat business and client loyalty.
- Monitored cash handling reconciliations and expenses effectively.
- Assisted in training and supporting junior staff to uphold service standards.
- Facilitated business growth through strong client relationship management.
Officer (RM), SME PPG Division
Dutch Bangla Bank PLC
Chittagong, Bangladesh
2022.08 - 2023.07
- Supported SME clients in managing banking services documentation and providing account assistance.
- Identified customer requirements and suggested appropriate financial products.
- Cultivated professional relationships through consistent service quality.
Officer Grade-I, Small Business SME Banking
BRAC Bank PLC
Chittagong, Bangladesh
2019.07 - 2022.08
- Assisted small business customers with transactions and account services.
- Supported compliance and accuracy in financial documentation.
- Helped achieve branch operational and service targets.
Executive
Indian Visa Application Centre
Chittagong, Bangladesh
2015.09 - 2019.06
- Processed visa applications with meticulous attention to detail and adherence to accuracy standards.
- Assisted customers at front desk and managed cash transactions effectively.
- Checked documents and confirmed compliance with all application requirements.
Education
BBA - Finance
Premier University
ChittagongSSC - Business Studies
Halishahar Munshipara High School Bandar Chittagong
Chittagong Bangladesh 2004.07 - 2006.07
HSC - Business Studies
Islamia Degree College Chittagong
Chittagong Bangladesh 2006.04 - 2008.07
Mres Leadership & Management - Human Resource Management
University of Derby
Derby 2025.09 -
MBA - Finance
Premier University
ChittagongSkills
- Customer service and support
- International money transfer services
- AML and KYC compliance
- Cash handling and processing
- Data entry and management
- Problem solving and analysis
- Team collaboration and synergy
- Time management and prioritization
- Microsoft Word and Excel proficiency
LANGUAGES
English – Good Proficiency
Beginner
Bengali – Fluent
Beginner
Hindi
Fluent
REFERENCES
Available upon request.
References
References available upon request.
Timeline
Customer Service Officer
Sterling Fintech Ltd.
2025.11 - 2026.04
Mres Leadership & Management - Human Resource Management
University of Derby
2025.09 -
Senior Accounts Manager
Style Zone Gents Parlour
2023.07 - 2025.10
Officer (RM), SME PPG Division
Dutch Bangla Bank PLC
2022.08 - 2023.07
Officer Grade-I, Small Business SME Banking
BRAC Bank PLC
2019.07 - 2022.08
Executive
Indian Visa Application Centre
2015.09 - 2019.06
HSC - Business Studies
Islamia Degree College Chittagong
2006.04 - 2008.07
SSC - Business Studies
Halishahar Munshipara High School Bandar Chittagong
2004.07 - 2006.07
BBA - Finance
Premier University
MBA - Finance
Premier University