ANIEMA INYANG
Linkedin.com/in/aniema-inyang-88966139/
Summary
A business professional with a strong background in business analytics, artificial intelligence, and data analytics, seeking to leverage skills in data analysis, data science, product management, machine learning, and business intelligence to drive data-driven decision-making and enhance business performance.
Overview
13
13
years of professional experience
Work History
Business Analyst
Digibrid Consulting
04.2022 - 09.2022
- Identify stakeholders and their expectations through Stakeholder analysis
- Requirement Elicitation & Process Mapping to document business current state (As-Is)
- Mapped out and Prioritize High-Level Requirements (To-Be)
- Solution Evaluation Using Brainstorming
- Drafting Business Case for 100% e-commerce implementation
- Created project artifacts and deliverables, including Business Requirement documents (BRD), Use Case specifications, process maps, impact analysis, and business readiness
- Development and documentation of Target Operating Models
- Responsible for User Acceptance Testing (UAT), creating Test Cases, Test Scenario, Use Case Diagrams, Test Plan, Test Scripts, and Collaboration with Users and Dev-Team to ensure Quality Assurance and solution is fit for purpose
- Responsible for Sprint planning, Daily Stand-ups, Sprint Demos, and Sprint Retrospectives.
- Performed gap analysis to identify areas of improvement
Branch Operations Executive
Union Bank Nigeria Plc
09.2009 - 08.2022
- Utilized business analysis tools to deliver tailored banking services and solutions to customers, enhancing customer satisfaction and driving revenue growth
- End-to-End Project lifecycle delivery including Resource Management, RAID Management, Financials, Scope Management, Design, Build, Testing, Change Management, and Deployment under Agile and Waterfall methodology
- Engaged end users to gather required “as-is” processes and designed end-to-end process flow using Swim Lane Diagrams, and Use Cases with Microsoft Visio
- Analyzed and reviewed branch daily transactions, ensuring accuracy and compliance with regulatory standards
- Conducted financial analysis of branch operations, identifying areas for cost optimization and revenue enhancement
- Implemented continuous improvement initiatives, streamlining branch operations and workflows, resulting in a 20% improvement in profit margins
- Managed branch budgets and expenses, implementing financial controls to ensure expenditures were aligned with budgetary targets
- Utilized data analytics tools such as SQL, Tableau, and Power BI to monitor operational risks, optimize branch operations, and ensure compliance with regulatory standards
- Implemented and monitored Know Your Customer (KYC) and Enhanced Due Diligence (EDD) procedures, ensuring robust customer identification and transaction monitoring
- Conducted cash reconciliation and data analysis using Microsoft Excel, Power BI, and SQL, leading to 95% reduction in customer-disputed transactions
- Developed and maintained customer relationships through effective communication and high-quality service, resulting in 90% customer retention rate
- Led process improvement initiatives, including cash management, transaction processing, and customer service, through application of Lean Six Sigma methodologies
- Conducted weekly audits of cash handling and customer data, ensuring strict adherence to data security and compliance requirements
- Supervised and mentored team of 7 processors, fostering culture of continuous improvement, collaboration, and high performance.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Created dashboards to monitor and track key performance indicators.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated business intelligence reports to inform strategic decision-making.
Education
Master of Science - Applied Artificial Intelligence and Data Analytics
University of Bradford
09.2023
B.Sc. (Hons) - Chemistry
University of Uyo
04.2007
Skills
- Stakeholder Management & Collaboration
- Requirements Elicitation and Management
- RAID Management
- Documentation & Project Artefacts
- Process Mapping and Reengineering
- Project Governance Standards
- Methodologies – Agile Scrum, Waterfall, Lean 6 Sigma
- Identity & Access Management (IAM)
- Data Analysis
- Reporting – Status Report
- Workshops, Interviews, Shadowing, Document Review
- AS Is – TO BE, Gap & Impact Analysis
- Cost Benefit Analysis
- Data Analyst
- SQL, Python,R,SAS
- Artificial Intelligence
- SDLC, User Acceptance Testing (UAT)
- End to End Workshop Delivery
- Tools – JIRA Confluence, Office 365 - SharePoint, DevOps, Teams, LucidChart, Visio, Excel
Timeline
Business Analyst
Digibrid Consulting
04.2022 - 09.2022
Branch Operations Executive
Union Bank Nigeria Plc
09.2009 - 08.2022
Master of Science - Applied Artificial Intelligence and Data Analytics
University of Bradford
B.Sc. (Hons) - Chemistry
University of Uyo
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