Summary
Overview
Work History
Education
Skills
Personal Development
References
Timeline
Generic

Aniela Bernatek

Laindon

Summary

Experienced administrative officer with over 5 years of proven track record in administration and customer service. Thriving in fast-paced environments, excels at managing multiple projects simultaneously with high accuracy. Strong organizational skills and attention to detail make a valuable team player, consistently delivering exceptional results.

Overview

10
10
years of professional experience

Work History

Administrative Officer

Ministry of Justice - HMCTS
09.2021 - Current
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Receptionist/Administrative Assistant

Hallmark Care Homes
04.2019 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

Assistant Payroll Clerk

Next Step Nursing
11.2018 - 01.2019
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Administered weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Collaborated with the accounting team for reconciling payroll expenses, ensuring accurate financial reporting across departments.
  • Facilitated smooth onboarding experiences for new hires by verifying employment eligibility documents and setting up direct deposit accounts.
  • Maintained a high level of confidentiality by securely handling sensitive employee information and adhering to privacy protocols.
  • Contributed to a positive work environment by promptly addressing employee inquiries related to paychecks, deductions, and leave balances.
  • Assisted in the preparation of payroll reports for management review, contributing to informed decision-making on staffing and compensation.
  • Improved payroll accuracy by regularly updating employee records with changes in salary rates, deductions, and exemptions.
  • Ensured accurate and timely paychecks for employees by diligently verifying timekeeping records and resolving discrepancies.

Office Assistant

BX Merchandise
06.2018 - 11.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous support.
  • Enhanced customer experience at events, ensuring a positive association with the brand.
  • Managed inventory of promotional materials, maintaining sufficient stock for all scheduled events.
  • Contributed to social media campaigns by creating engaging content and encouraging audience interaction online.

Barista

Sodexo (City University)
02.2018 - 06.2018

Barista

Costa Coffee
10.2017 - 02.2018

Hostess

Tandridge Heights Care Home (Barchester Healthcare)
06.2017 - 10.2017

Hostess

Westwood House (Barchester Healthcare)
06.2015 - 06.2017

Dispenser

Westbury Chemist
06.2015 - 05.2016

Nursery Assistant

Ladels Day Nursery
11.2014 - 04.2015

Education

Coulsdon Sixth Form College
Old Coulsdon, United Kingdom
06.2014

St Philomena’s RC High School For Girls
Carshalton, United Kingdom
06.2013

Skills

  • Office Administration
  • Data-driven decision making
  • Customer and client relations
  • Deadline-orientated
  • Prioritisation
  • Time Management
  • Data Entry
  • Computer Proficiency
  • Professional Communication
  • Customer Service
  • Microsoft Excel, Word and Powerpoint
  • Scheduling and calendar management

Personal Development

Creative Writing Course - South Thames College, Tooting

References

Available upon request

Timeline

Administrative Officer

Ministry of Justice - HMCTS
09.2021 - Current

Receptionist/Administrative Assistant

Hallmark Care Homes
04.2019 - 09.2021

Assistant Payroll Clerk

Next Step Nursing
11.2018 - 01.2019

Office Assistant

BX Merchandise
06.2018 - 11.2018

Barista

Sodexo (City University)
02.2018 - 06.2018

Barista

Costa Coffee
10.2017 - 02.2018

Hostess

Tandridge Heights Care Home (Barchester Healthcare)
06.2017 - 10.2017

Hostess

Westwood House (Barchester Healthcare)
06.2015 - 06.2017

Dispenser

Westbury Chemist
06.2015 - 05.2016

Nursery Assistant

Ladels Day Nursery
11.2014 - 04.2015

Coulsdon Sixth Form College

St Philomena’s RC High School For Girls

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Aniela Bernatek