Ania Bissette
Hackney, London
Summary
Strategic professional specialising in campaign management, media production, and advertising operations. Skilled in client service and stakeholder engagement to drive digital marketing and social media initiatives. Utilises audience analysis for effective content coordination and project management. Strong communicator focused on relationship-building and problem-solving, with solid organisational abilities and advanced Microsoft Office skills.
Overview
1
1
Certification
6
6
years of professional experience
Work history
Digital Campaigns Assistant
Legal Utopia
2022.02 - 2022.07
- Planned and coordinated social media campaigns to increase audience engagement and online visibility.
- Analysed target audiences and customer behaviours to identify new acquisition opportunities.
- Generated creative ideas for customer outreach, campaign development, and brand positioning, enhancing overall campaign effectiveness.
- Drove growth for a start-up legal technology app through targeted digital marketing and brand-awareness initiatives.
- Scheduled meetings and coordinated logistics to facilitate smooth operations.
Production Executive
Global Media Group
2019.05 - 2021.06
- Managed the delivery of large-scale out-of-home advertising campaigns across motorways, rail networks, high streets and transport systems throughout the UK.
- Monitored campaign performance and identified opportunities to enhance client service and support revenue growth.
- Coordinated artwork distribution and production schedules, implementing campaigns for accurate, timely delivery.
- Acted as key point of contact for clients, suppliers, and operational teams, facilitating effective communication and collaboration.
- Worked with major transport advertising formats including London Underground and London bus networks.
Customer Service Advisor
Topshop
2017.09 - 2019.04
- Provided exceptional customer service in high-volume retail environment, enhancing customer satisfaction and loyalty.
- Achieved sales targets while effectively resolving complex customer enquiries, driving repeat business.
- Cultivated strong communication, teamwork, and relationship-management skills to foster positive customer interactions.
Customer Service Advisor
Superdrug
2016.06 - 2017.10
- Delivered customer support and product guidance across health, beauty and cosmetic ranges, enhancing customer satisfaction.
- Established rapport with clients through empathetic handling of concerns, fostering long-term customer loyalty.
- Developed communication skills through daily interactions with customers in a busy retail setting, improving service quality.
- Engaged in conflict resolution sessions to improve team collaboration. for better team cooperation.
- Designed training programmes for enhanced team performance.
Customer Service Advisor
Office Shoes
2016.10 - 2017.06
- Facilitated daily operations through KPI reporting, till reconciliation, and effective communication with management to ensure smooth store function.
- Assumed leadership responsibilities by assisting in performance reporting, contributing to team alignment and goal tracking.
- Engaged with customers in Westfield Stratford and House of Fraser concession environments to enhance shopping experience.
Education
A Levels -
Leyton sixth form college
LondonGCSEs -
The Petchey Academy
LondonSkills
- Digital Marketing
- Campaign Management
- Social Media Campaigns
- Campaign Planning
- Audience Analysis
- Content Coordination
- Advertising Operations
- Media Production
- Client Services
- Stakeholder Management
- Organisation
- Problem Solving
- Communication
- Relationship Building
- Microsoft Office
Certification
Full UK Driving Licence
Affiliations
- Reading
Timeline
Digital Campaigns Assistant
Legal Utopia
2022.02 - 2022.07
Production Executive
Global Media Group
2019.05 - 2021.06
Customer Service Advisor
Topshop
2017.09 - 2019.04
Customer Service Advisor
Office Shoes
2016.10 - 2017.06
Customer Service Advisor
Superdrug
2016.06 - 2017.10
A Levels -
Leyton sixth form college
GCSEs -
The Petchey Academy