Customer-focused marketing professional with a track record of improving customer journeys, retention, and advocacy through data-driven communication strategies. Skilled in developing onboarding and value-add campaigns, managing CRM systems, and creating engaging content across digital and offline channels. Proficient in HubSpot, Adobe Campaign, Salesforce, Google Analytics, Tableau, and other marketing tools. Adept at balancing creativity with insight to deliver measurable results that strengthen customer loyalty and drive growth.