Ani-Janina Nedianu
Carlisle
Summary
Experienced and effective Field Operations Executive adept in making key decisions with strong crisis management and training skills and working with other professionals to achieve gaols and problem solving. Strong administrative professional, graduated from Anglia Ruskin University, London..
Overview
10
10
years of professional experience
2024
2024
years of post-secondary education
Work history
Relief Technical Operator
Pladis Global
Carlisle, Cumbria
2024.03 - Current
- Carry out all prestart checks.
- Ensuring quality of biscuits being packed is within product specifications from start to throughout production.
- Visually check & be aware for foreign matter / hazards within the product.
- Maintain housekeeping and hygiene standards.
- Manually pack products within specification.
- Ensure adherence to all quality and safety standards.
- Provide a co-ordinated link with all production processes on the line.
- Report any problem to ATM.
- Support the ATM in the induction and support of any improvement initiatives.
- Ensure changeovers are completed to procedure and any re-work procedures are followed.
- Ensuring all the documents are filled in the correct standard.
Field Operations Executive
onefinestay
London
2021.08 - 2023.08
- Responsible for the day to day duties of delivering operations, using a number of platforms.
- Taking call and answering emails and slack messages in time manner.
- Check for last minute booking and action them immediately
- Plan scheduling and drivers routs for the next day and scheduling the week in ahead.
- Coordinate field supervisors, drivers and greeters through the day and make sure everything is running smoothly
- Support the team and provide training and guidance for the members of the team
- Supporting the manager on discrete project and requests / Flexing into other teams to support discrete task
- Operational control-enhancing relationships with suppliers &3rd parties whilst managing standards , support new partnership to better serve the operational function, including planning and leading seasonal recruitment requirements.
- Send parcels and missing items to guest.
- Search and allocate greeters for the week.
- Keep a record of keys from the properties and conduct asset investigations if any key is missing
- Attend morning meetings and communicate important problems and solutions to other departments.
- Keeping a record of products and stock used and order replacement
- Proactively dealing with guest request in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
- Enhanced customer satisfaction with improved service delivery.
Front of House General Assistant
CH&CO Prince Philip House
London
2019.04 - 2020.04
- Setting up meeting, conference and event rooms
- Keeping a record of products and stock used
- Having an eye for detail and checking rooms are perfect each time
- Proactively dealing with guest request in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
Reservations Agent
The Montcalm Luxury Hotel
London
2017.10 - 2019.04
- Processing reservations by email, telephone or Opera PMS
- Answering any incoming phone calls to resolve enquiries
- Drafting confirmation letters
- Liaising with the Front Desk
- Processing cancellations and booking modifications
- Preparing guest lists
- Provide guests with relevant information about hotel facilities and pricing
- Listening to feedback from guests, registering and addressing any requests
- Maximising revenue through up-selling and cross-selling.
Hotel Receptionist
The Marble Arch by Montcalm Hotel
London
2016.01 - 2017.09
- Welcoming and assist guests with any queries
- Dealing with late arrivals and assisting guest with early check-in or check-out
- Taking payments from guests kin form of cash or credit card
- Charging Advance Purchase and No Show bookings, taking pre-authorisation and liaising with Reservation Team in the case of any credit card decline to ensure the minimum revenue loss
- Answering incoming phone calls and transferring calls to relevant departments
- Maintaining confidentiality of the hotel data and guests information
- Dealing with book-outs within sister properties or other hotels
- Handling shifts alone without manager supervision, checking room allocation and dealing with guests complain
- Training new staff members about the SOPs of the hotel and daily reception tasks
Education
BSc (Hons) - Business and Tourism Management
Anglia Ruskin University
2019.08 - 2022.06
Corporate Receptionist Diploma - Corporate Reception
Reception Academy
London05.2018
Hotel Receptionist Diploma - Reception
Reception Academy
London 2015.12 - 2016.01
GCSEs - Technician in the Textile Industry
Economic College "Petre S. Aurelian"
Slatina 2003.10 - 2006.06
Skills
- Management Key System
- Jira
- Slack
- Opera ORS & PMS
- Microsoft Office Suite
- Meet & Greet
- Problem-Solving skills
- Organisation
- Team-work
- Attention to detail
Languages
Romanian
English
Timeline
Relief Technical Operator
Pladis Global
2024.03 - Current
Field Operations Executive
onefinestay
2021.08 - 2023.08
BSc (Hons) - Business and Tourism Management
Anglia Ruskin University
2019.08 - 2022.06
Front of House General Assistant
CH&CO Prince Philip House
2019.04 - 2020.04
Reservations Agent
The Montcalm Luxury Hotel
2017.10 - 2019.04
Hotel Receptionist
The Marble Arch by Montcalm Hotel
2016.01 - 2017.09
Hotel Receptionist Diploma - Reception
Reception Academy
2015.12 - 2016.01
GCSEs - Technician in the Textile Industry
Economic College "Petre S. Aurelian"
2003.10 - 2006.06
Corporate Receptionist Diploma - Corporate Reception
Reception Academy