Anharul Islam Khan
London
Summary
Highly efficient professional with expertise in dispute management, conflict resolution, and team leadership. Demonstrates strong written communication, effective verbal articulation, and public speaking skills. Proficient in logistical planning, stock management, and shipping and receiving. Adept at handling pressure, managing time effectively, and maintaining courtesy etiquette. Possesses comprehensive knowledge of GDPR and excels in relationship management and staff education and training. Career goal: to leverage extensive skill set to drive organisational success while fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Customer service representative
Holy Cow Ltd
London
06.2020 - 02.2025
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Trained new hires for improved productivity and efficiency on the job floor.
- Collaborated with sales team to maximise product visibility and sales.
- Performed administrative duties contributing towards smooth store operations.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Senior receptionist
Grosvenor Casinos
London
12.2005 - 12.2022
- Streamlined administrative procedures for improved operational efficiency.
- Ensured cleanliness and tidiness of reception area contributing towards a professional corporate image.
- Conducted routine maintenance checks of office equipment, ensuring optimal performance.
- Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
- Facilitated effective communication by liaising between various departments within the organisation.
- Processed payments for services rendered – facilitating smooth financial transactions.
- Greeted guests upon arrival, creating a friendly atmosphere from the first point of contact.
- Managed front office operations to ensure efficient service delivery.
- Resolved guest complaints promptly, fostering positive relationships and high level of customer service satisfaction.
- Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.
- Handled out-of-hours calls – providing round-the-clock customer service support.
- Assisted visitors with directions or any other queries, promoting a welcoming environment.
Education
A-Levels - Humanities
Government College Sylhet
Sylhet 01/1996 - 12/1998
NVQ Level 3 - Business Innovation and Entrepreneurship
Qualifi
London 09/2013 - 06/2015
Skills
- Bilingual or multilingual
- Courtesy etiquette
- Dispute settlements tactfulness
- Empathy understanding
- Patient attitude
- Knowledge of gdpr
- Time-Management prowess
- Strong written communication
- Pressure handling
- Effective verbal articulation
- Cash handling
- Problem-solving
- Team Leadership
- Product knowledge
- Public speaking
- Relationship Management
- Stock management
- Conflict Resolution
- Shipping and receiving
- Logistical planning
- Excel proficiency
- Dispute management
- Staff education and training
- Highly efficient
Accomplishments
Worked as a Team Rep from 2017 until 2022
Languages
English
Proficient (C2)
Bengali
Proficient (C2)
Hindi
Proficient (C2)
Urdu
Proficient (C2)
References
References available upon request.
Timeline
Customer service representative
Holy Cow Ltd
06.2020 - 02.2025
Senior receptionist
Grosvenor Casinos
12.2005 - 12.2022
A-Levels - Humanities
Government College Sylhet
01/1996 - 12/1998
NVQ Level 3 - Business Innovation and Entrepreneurship
Qualifi
09/2013 - 06/2015
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