Angus Castle
Kennington,LND
Summary
Organised and enthusiastic ticketing professional, with over eight years experience in the field of arts and entertainment. Adaptable to new challenges, comfortable with fast-paced environments and passionate about theatre. Seeking out a new role within the industry to enhance my knowledge and undertake greater responsibilities.
Overview
4
4
years of professional experience
Work History
Ticketing Operations Associate
ATG Entertainment
London, Greater London
05.2023 - Current
- Configured various pricing levels within strict deadlines to achieve revenue targets.
- Collaborated with promotors to develop seasonal offer campaigns.
- Coordinated specialists events, ranging from access performances to venue tours.
- Led the ticketing operations department on the organisation process of creative learning sessions.
- Monitored high priority sale periods, reducing errors through careful checking processes.
- Assembled and analysed reporting data to identify trends and potential risks.
Freelance Duty Manager
Omnibus Theatre
Clapham, London
06.2024 - Current
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Coordinated with event organisers for smooth execution of shows.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Resolved customer queries for improved service delivery.
- Collaborated with team members for smooth running of daily operations.
Customer Care Executive
London Theatre Direct
, London
02.2022 - 05.2023
- Identified specific customer needs, managing and resolving issues appropriately and efficiently.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Examined information to verify accuracy and identify missing details.
- Prepared a thorough range of documents and reports to improve accurate communication.
Guest Experience Team Member
Theatre Royal Drury Lane
London, Greater London
08.2021 - 02.2022
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on stock tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured smooth operations by efficiently managing front of house duties.
Education
A-Levels - English Language & Literature, Law and Theatre Studies
Bishio Luffa Sixth Form
England 09/2014 - 06/2016
GCSEs - 7 A-C passes, including Maths and English Language
Bishop Luffa School
England 09/2012 - 06/2014
Skills
- Organised
- Strong Interpersonal Skills
- Collaborative
- Motivated
- Computer Literature
- Passionate for Arts and Entertainment
Timeline
Freelance Duty Manager
Omnibus Theatre
06.2024 - Current
Ticketing Operations Associate
ATG Entertainment
05.2023 - Current
Customer Care Executive
London Theatre Direct
02.2022 - 05.2023
Guest Experience Team Member
Theatre Royal Drury Lane
08.2021 - 02.2022
A-Levels - English Language & Literature, Law and Theatre Studies
Bishio Luffa Sixth Form
09/2014 - 06/2016
GCSEs - 7 A-C passes, including Maths and English Language
Bishop Luffa School
09/2012 - 06/2014
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