Angshuman Sarkar
Lancaster
Summary
- An MBA and a seasoned techno-functional professional with 12 years of proven track record in Customer Success, Delivery, Program management, Project management, Business analysis, Robotics process automation, Voice AI and Digital transformation.
- Strategic thinker, known for being customer oriented and results driven in a fast-paced environment using data driven insights and exceptional people-management skills.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Director, Customer Success & Partnerships
SKIT.AI
Bengaluru
06.2022 - 09.2023
- Heading the Partnerships at SKIT - Set up the Partner practice and closed ~10 Partnerships with Telephony/Payment Gateways/CRMs/Referral Partners.
- Handling a portfolio of ~ 1MN USD ARR across top 5 customers of SKIT in India and expanding to US base now
- Achieved 7x growth in Revenue from a customer within a span of 6 months by upselling the product in other departments
- Working with a cross-functional team of Project Managers, Conversation Designers, Machine Learning Leads and Software Engineers and ensuring we work towards the common goal of delivering all the customer projects on time with quality
- End to end use case implementation and ensure the change management is in place post implementation
- Set up the voice bot analytics to ensure the Machine Learning models are fine tuned to perform better
- Setting up Operations and other processes to help the company to become more process driven rather than adhoc.
Delivery Manager
UIPATH RPA India Pvt. Ltd.
Bengaluru
11.2020 - 06.2022
- Leading UiPath Centre of Excellence Business Analyst team in India & APAC
- Managing the relationship with all the global stakeholders and automation champions across the geography in UiPath
- Delivered the ‘Citizen Developer Program' worldwide successfully in UiPath and provided consultancy services to other Global customers to roll out the same which leads to the ‘A robot every person' initiative
- Saved ~50k hours of savings at UiPath as a Business Analyst and Project Manager across sales, sales operations, marketing, finance, and other divisions
- Managing all scrum ceremonies as Scrum Master starting from daily scrum, planning, grooming, sprint review and retrospective
- Developing project plan to monitor progress in JIRA, delivered on-time, within scope and budget with change management
- Hiring team members and responsible for swift onboarding to the team.
Senior Manager
UiPath RPA India Pvt. Ltd.
Bengaluru
05.2018 - 10.2020
- Managing Global Service Operations Program for India and APAC - Customer onboarding, introductory meeting, maintaining high NPS and CSAT, Customer Portal, Executive Dashboard
- Maintaining Gainsight tool for Customer Success and set up the right KPIs for the Global Service function globally
- Representing India and APAC in the CS steering committee and discussed, debated changes, and documented, communicated to the team
- Rolled out Customer Success Pool Reporting with the help of PowerBi, UiPath, Microsoft Flow, Wrike, Mailbox and Sharepoint - integrating with each other and working seamlessly and providing real time reporting
- Helped key customers of UiPath in India & APAC in their Digital Transformation journey - starting from identifying processes, creating pipeline, preparing business case, managing end to end project starting from discovery to delivery & maintenance
- Assisted in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
Business Analyst - Project Manager
Societe Generale Global Solution Centre
Bengaluru
11.2016 - 05.2018
- As a part of Smart Automation team which consists of Robotics Process Automation (RPA), Machine Learning (ML), Optical Character Recognition (OCR), Text Analytics (TA), Natural Language Processing (NLP) contributed to preparation of Target Operating Model of RPA Governance & RACI matrix
- As a project manager, contributed in every stage of the 5-D RPA life cycle (Discover, Define, Design, Develop, Deploy) for financial operations process like - reconciliation, drawdown and roll over in Loan operations, Revenue services, MIS Reporting, Collateral Management etc
- Incorporated Agile Methodology in every step of RPA
- I built a Scrum Dashboard in JIRA to track all backlogs in current and active sprints
- Automatic reports were generated and sent to the respective stakeholders.
Project Manager
JP Morgan Services India Pvt Ltd
Mumbai
06.2015 - 10.2016
- CoE, Corporate and Investment Banking, Tasks
- As a Solution Consultant, understand AS IS financial operation process, suggest TO BE process after applying process re-engineering and then design the end to end solution to perform RPA and also creating VBA Macros to reduce manual interventions and improve operational efficiency
- Design and manage end to end automation project starting from the requirement gathering till Go-Live state
- Provided solutions for multiple banking operational processes - Data transportation, Client reference data entitlements, Investor Relationships, Portfolio management, Compliance reporting, Document classification for OTC derivatives, Fund services trade blotter, Reconciliation operations, Asset servicing benchmarking etc.
Intern - Analyst
Odisha Mining Corporations Ltd
04.2014 - 06.2014
- Financial health analysis of Odisha Mining Corporations Ltd through analytics using IBM SPSS, financial statement analysis, financial ratio analysis, horizontal and vertical analysis, identified the pain areas to be worked upon by the company
Test Engineer
Orga Systems India Pvt. Ltd
Kolkata
11.2012 - 05.2013
- To test the functionalities of the Telecom product as per the specification
- Provided innovative business solutions for the client in Germany and received appreciation by onsite project manager because of process automation that reduced about 25% manual effort.
Technical Associate
Tech Mahindra Ltd
Kolkata
04.2010 - 10.2012
- Served as a database administrator and provided 24
- 7 critical supports in major delivery scheduled for projects
- Automated code deployment process that reduced manual intervention and response time by almost 25%.
Education
PGDM - Finance
IMT Ghaziabad
India 08.2013 - 03.2015
B.Tech - Computer Science & Engineering
West Bengal University of Technology
India 08.2005 - 07.2009
Skills
- Customer Success
- Partnerships
- Robotics Process Automation
- Voice AI
- Digital Transformation
- Program Management
- Project Management
- Business Analyst
- Operations Management
Additional Information
- PMP : PMI, USA
- Lean Six Sigma - Black Belt
- Certified Scrum Master
- ITIL v4
- CFA - Level II : CFA Institute, USA
Languages
English
Native
Hindi
Fluent
Bengali
Native
Accomplishments
- Got ‘Behind the Scene Wonder' in 2019, ‘Outstanding Achievement' in UiPath in Q4 2018
- Received Certificate of Appreciation from JP Morgan – ‘Outstanding Achievers Award' in 2016
- ‘Deloitte Maverick' season III National Finalist after becoming Campus Winner and Regional winner in 2014
- Secured 95th International percentile in Bloomberg Aptitude Test (BAT) in 2014
- Exposure to Short Term Exchange Program (STEP) at IMT Dubai to explore banking, vegetable, soft-drink industries in 2014
- Won 'Pat on the back' award from AVP of Tech Mahindra Ltd for contribution in the organization level in 2012
- Served as a member of ‘Make A Difference Foundation' (MADF), the Social Club of IMT Ghaziabad
Timeline
Director, Customer Success & Partnerships
SKIT.AI
06.2022 - 09.2023
Delivery Manager
UIPATH RPA India Pvt. Ltd.
11.2020 - 06.2022
Senior Manager
UiPath RPA India Pvt. Ltd.
05.2018 - 10.2020
Business Analyst - Project Manager
Societe Generale Global Solution Centre
11.2016 - 05.2018
Project Manager
JP Morgan Services India Pvt Ltd
06.2015 - 10.2016
Intern - Analyst
Odisha Mining Corporations Ltd
04.2014 - 06.2014
PGDM - Finance
IMT Ghaziabad
08.2013 - 03.2015
Test Engineer
Orga Systems India Pvt. Ltd
11.2012 - 05.2013
Technical Associate
Tech Mahindra Ltd
04.2010 - 10.2012
B.Tech - Computer Science & Engineering
West Bengal University of Technology
08.2005 - 07.2009
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