Angie Coleman
Llanrhaeadr Ym Mochnant,Powys
Summary
Positive and motivated team player with working knowledge of print-on-demand business models, apparel printing, and sublimation onto substrates. Demonstrates excellent telephone and communication skills, coupled with a strong understanding of working with international customers and suppliers. Proven track record in account management and internal sales, showcasing resilience under pressure and multitasking efficiency. Adept at networking and business relationship development, with a positive can-do attitude and the ability to think outside the box. Aiming to leverage these skills in a challenging role that fosters growth and innovation.
Overview
29
29
years of professional experience
Work history
Visitor Experience and Welcome Assistant
National Trust
Welshpool, Powys
07.2023 - Current
- Provided warm, professional welcome for positive first impression and offer personalised assistance when required, creating memorable experiences for guests.
- Maintain composure under pressure situations whilst ensuring excellent customer service.
- Uphold brand standards at all times by adhering to company guidelines.
E-Commerce Owner / Manager
Self Employed
Pen-y-Garnedd, Powys
08.2013 - Current
- This is an Etsy business I created after moving to a small farm further north in France. I now run it in my spare time.
- Create and design graphics for print-on demand products using Adobe Photoshop, Canva and various Ai tools.
- Work with print-on-demand suppliers in different time zones and international locations, to provide quality products to customers worldwide.
- Cultivate repeat business with exceptional customer service and buyer satisfaction.
- Identify potential market opportunities through extensive market research and analysis.
- Perform all aspects of running a small business from basic administration, marketing, order processing and monthly accounting.
- Develop strategies for social media marketing with cohesive messaging across multiple platforms, to gain new customers and repeat orders.
- Maintain and update knowledge of emerging marketing trends, new technologies and relevant software.
Print and Corporate Clothing Shop
Owner / Manager
Quillan, France
01.2008 - 06.2013
- Created and grew an in house print -on-demand service for photographic and art prints, as well as printed and embroidered corporate clothing and sports wear for local businesses, sports clubs, the municipal council and local tourist boards.
- Pursued new business opportunities by forging strong networks and contacting potential customers.
- Organised promotional events, boosting brand visibility within the local community and gaining wider coverage through regional French newspapers covering the events.
- Delivered a high level of service to clients to forge long-term working relationships for repeat custom and future business opportunities.
- Collaborated closely with suppliers.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
- Developed a gift shop to run alongside the main business, to make the most of the business's prominent position in a tourist town.
- Managed all day-to-day retail operations of the gift shop and created a positive shopping atmosphere for customers.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Understood what drives overall business success and prioritised and delivered quality results.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Recruitment Specialist
Intrinsic Search and Selection
Luton, Bedfordshire
03.1998 - 04.2001
National Account Manager
Qwiz Psychometric Software
St. Albans, Hertfordshire
01.1996 - 02.1998
Education
GCSEs -
Luton Sixth Form College
BedfordshireSkills
- Knowledge of print-on-demand business models, apparel printing and sublimation onto substrates
- Excellent telephone and communication skills
- Understanding of working with international customers and suppliers
- Positive can-do attitude and ability to think outside the box
- Networking and business relationship development
- Previous experience of account management and internal sales
- Multitasking efficiency and email correspondence management
- Resilience under pressure
- Speaks French to a good standard
- IT literate and competent with the use of CRM systems
Websites
Affiliations
- Growing vegetables, fruit and herbs
- British history and folklore
- Walking in nature
- Reading historical Whodunnits
- Lived and worked in both France and the USA and enjoy other cultures
Languages
French
Upper intermediate
Volunteer and Community Initiatives
Set up and ran a monthly Pudding Club to encourage the local British expat community to be more intergraded and involved with their French neighbours. It proved highly successful and led to the forging of numerous friendships and a greater understanding of each other cultures. The evenings were always full of fun and laughter, and well attended.
Was an active member of the Presteigne Carnival Committee for eighteen months when I first returned to the UK in 2022.
Occasionally volunteer at a local Community Farm helping with tree planting and other environmental projects.
Timeline
Visitor Experience and Welcome Assistant
National Trust
07.2023 - Current
E-Commerce Owner / Manager
Self Employed
08.2013 - Current
Print and Corporate Clothing Shop
Owner / Manager
01.2008 - 06.2013
Recruitment Specialist
Intrinsic Search and Selection
03.1998 - 04.2001
National Account Manager
Qwiz Psychometric Software
01.1996 - 02.1998
GCSEs -
Luton Sixth Form College
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