Angie Callis
Berkshire
Summary
Driven by a passion for the veterinary industry, I excelled at Virbac RSA, enhancing customer relationships and surpassing sales targets by 40%. Skilled in CRM software and adept at problem resolution, my background spans sales to customer service, consistently achieving growth through strategic territory management and exceptional attention to detail.
Overview
28
28
years of professional experience
Work History
Veterinary Services Assistant
Vetsure
09.2023 - Current
- Manage the Vetsure Direct home delivery platform, consulting with veterinary practices, NVS and the VRM team to ensure daily management of the portal
- Manage amendments, address queries, and provide online training on Pet Health Plans to practices as needed
- Manage out-of-stock situations promptly, to minimise impact of orders
- Provide administrative assistance to the VRM team, including scheduling meetings, generating reports, managing the CRM system, and assisting with lead generation.
- Support event planning and coordination for sales events and regional shows.
- Assist procurement manager with ancillary deals and special import orders and paperwork
- Manage Graduate friendly practices and keeping records up to date
- Help manage CRM system for Sales team
Receptionist
Ancells Vets CVS UK Ltd
08.2021 - 07.2023
- Provided professional and efficient reception services, managing client appointments, and managing the diary
- Promoted the Healthy Pet Club, driving increased membership and sales
- Managed financial transactions, including daily and monthly reconciliations, and managed debt recovery processes
- Facilitated insurance claims and the processing of payments
- Brand/sales ambassador for insurance within the practice
Training and Client Care Coordinator
The Vet Channel
Ascot
05.2017 - 03.2019
- Consulted with veterinary practices post-installation to set up online training for vets, nurses, and frontline staff
- Account management – created and set up new accounts, managed and completed the online training for vets, nurses and frontline staff encouraging full use of the services
- Assisted at regional events and congresses to market The Vet Channel
Sales and Customer Services Manager
Eurovets Veterinary Suppliers
Dubai
11.2015 - 04.2016
- Managed a designated sales territory within Dubai and Sharjah, establishing relationships with veterinary professionals and educating them on product benefits
- Maintained sales forecast and territory plan expanding growth into new practices in the region
- Conducted product demonstrations and provided technical consultations to enhance customer understanding and product adoption
Business Unit Manager – Companion Animals
Afrivet Business Management
Pretoria
06.2009 - 09.2011
- Retained overall responsibility for the teams sales targets, leading a team of five territory managers
- Controlled administrative functions related to marketing and product management, including promotional inventory
- Maintained and updated social media accounts, ensuring consistent brand messaging and engagement
- Collaborated with internal teams, including marketing and product development, to align strategies with business objectives
Technical Sales Manager
Virbac RSA (Pty)Ltd
02.1997 - 01.2008
- Managed a portfolio of over forty products, promoting and selling Virbac products to registered veterinarians and wholesalers
- Built and maintained relationships with 115 veterinary practices throughout Pretoria, Centurion, and East Rand, consistently surpassing annual sales targets
- Identified and targeted suitable veterinary groups within the assigned territory to drive business growth
- Managed and expanded accounts to enhance Virbac's market presence and increased sales across the various products within the company
- Achieved sales targets within the first year awarded technical sales advisor award 2006 and runner up in 2007 - exceeded annualised sales quota by 40% in 2007
Marketing and Sales assistant
Virbac RSA (Pty)Ltd
02.1997 - 02.2002
- Assisted in the development and execution of marketing campaigns to drive brand awareness and lead generation
- Provided support to the sales team by managing client databases, preparing sales presentations, and coordinating meetings
- Conducted in-depth market research to analyse industry trends, identifying key growth opportunities and informing strategic decision-making
- Coordinated trade shows, product launches, and industry events, ensuring seamless execution and maximum exposure
- Worked cross-functionally with marketing, sales, and product development teams to align initiatives with business goals, optimizing outreach and impact
Education
Business Presentation Skills -
Achieve Global
South Africa03-2007
Successful Negotiation Skills -
Achieve Global
South Africa02-2006
Professional Selling Skills -
Achieve Global
South Africa10-2005
High School Diploma -
The Glen High School
South Africa12-1992
Skills
- Effective Problem Resolution
- Effective Time Management
- Cross-selling products and services
- Territory management
- CRM software proficiency
- Customer relationship building
- Follow-up communications
- Negotiation Expertise
Timeline
Veterinary Services Assistant
Vetsure
09.2023 - Current
Receptionist
Ancells Vets CVS UK Ltd
08.2021 - 07.2023
Training and Client Care Coordinator
The Vet Channel
05.2017 - 03.2019
Sales and Customer Services Manager
Eurovets Veterinary Suppliers
11.2015 - 04.2016
Business Unit Manager – Companion Animals
Afrivet Business Management
06.2009 - 09.2011
Technical Sales Manager
Virbac RSA (Pty)Ltd
02.1997 - 01.2008
Marketing and Sales assistant
Virbac RSA (Pty)Ltd
02.1997 - 02.2002
Business Presentation Skills -
Achieve Global
Successful Negotiation Skills -
Achieve Global
Professional Selling Skills -
Achieve Global
High School Diploma -
The Glen High School
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