Angharad Oliver
Conwy,Conwy
Summary
I am a creative and dependable individual who is keen to gain experience from different work fields. I prioritise both building and learning new skills, while communicating and building good relationships between team members. I do this while being proficient in customer service and problem-solving, handling various tasks with ease. I am also a strong asset to a team, who brings fresh ideas and am always willing to step in when needed.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Key holder
Pandora
Llandudno, Conwy
11.2023 - Current
- Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
- Ensured smooth store operations by effectively managing shifts.
- Assumed responsibility for cash handling and financial transactions.
- Maintained visual merchandising standards to attract potential customers.
- Provided training to new staff members, fostering a team-oriented environment.
- Responded proactively to customer complaints, leading to improved relations and repeat business.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Coordinated with the team on special projects, achieving desired outcomes efficiently.
Cafe Assistant
Ridiculously Rich by Alana, Llandudno
05.2021 - 10.2022
- Provided a friendly and welcoming atmosphere for customers, using product knowledge and service skills, combined with customised recommendations to satisfy needs.
- Contributed to a decrease in customer wait time through efficient table service.
- Prepared menu items according to exact measurements and recipes, providing consistent food qualities.
- Kept the store clean and tidy on a regular basis by cleaning and clearing tables, washing plates, and organising stock.
- Assisted with food and beverage preparation, offering training and mentoring to new staff members, allowing for new, confident staff.
- Handled cash and card payments swiftly and precisely, keeping an accurate record of payments.
- Upselled new and exclusive seasonal products, increasing sales both in-store and online.
Education
A-Levels -
Eirias High School
Colwyn Bay, Conwy 09.2021 - 05.2023
GCSEs -
Eirias High School
Colwyn Bay, Conwy 09.2016 - 07.2021
Skills
- Excellent time management
- Creative
- Fast Learner
- Motivated
- Highly reliable and responsible
- Teamwork
- Independent
- Attention to detail
- Cashing up and closing procedures
- Sales performance evaluation
- Retail leadership
- Employee management
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Key holder
Pandora
11.2023 - Current
A-Levels -
Eirias High School
09.2021 - 05.2023
Cafe Assistant
Ridiculously Rich by Alana, Llandudno
05.2021 - 10.2022
GCSEs -
Eirias High School
09.2016 - 07.2021
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