Angharad Norris
Crickhowell,POW
Summary
Highly skilled professional with expertise in organisation, project management, and team and customer liaison. Demonstrates strong competencies in budgeting and finance, conflict resolution, and supplier negotiations, complemented by proficiency in digital marketing and event logistics. Adept at managing client meetings, promoting products, and delivering written and verbal briefs with exceptional communication skills.
Overview
14
14
years of professional experience
Work history
Reservations manager
Thomas By Tom Simmons
Pontcanna, Cardiff
2025.11 - Current
- Resolved customer complaints, enhancing loyalty and securing repeat bookings.
- Supported restaurants in launching a rebrand to create a casual and relaxed dining experience.
- Informed guests about the importance of preordering specific dishes, managing expectations from the outset.
- Maintained accurate inventory records to prevent overbooking and underbooking.
- Facilitated excellent communication with guests before arrival, ensuring a smooth dining experience.
- Coordinated large group and event bookings effectively and efficiently.
Trainee Manager
The Bear Hotel
Crickhowell, Powys
2023.05 - 2025.10
- Resolved 90 % customer complaints efficiently to maintain brand reputation.
- Delegated tasks effectively amongst team members which streamlined workflow processes.
- Built strong relationships with customers through exemplary service delivery.
- Implementing brand guidelines for social media
- Developed and delivered staff training programmes for enhanced productivity.
- Programming of Zonal Tills
- Locking premises
- Cashing up tills
- Liaised with external vendors for procurement of goods and services as needed,.
- Currently 85% through ILM management course
Front of House Waitress
Bluebell Country Inn
Crickhowell, Powys
2022.10 - 2023.04
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations,
- Serving 90% of drink orders during service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately processed card and cash payments using POS systems.
- Arranged tables to meet service needs, optimising use of space and cultivating appropriate atmosphere.
- Proactively communicated specific order details to chefs to aid workflow.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Checked on customers during their meals, ensuring satisfaction with food and service quality.
Marketing Officer
Markertech
Crickhowell, POW
2021.12 - 202.09
- Update 50% of company website with new product images and prices.
- Update customer database
- Write content for social media
- Designs leaflets
- Established procedures for content approval
- Process online, email and telephone orders
EU - Marketing & Communications Assistant
Corsair Components Limited
Reading, Berkshire
2017.04 - 2021.09
- Responsible for helping to support Corsair EU business with Marketing activities and communicating assets internally and externally.
- Perform off-site at events from start to finish, liaising with external contractors to arrange build and external staff.
- Coordinated with product managers to help showcase their products at events.
- Coordinate design and production of Corsair Branded merchandise for events and as support for Sales activities.
- Write complete and coordinate design projects. From creating landing pages, booth graphics, and POS displays.
- Research and conduct events externally (Gamescom/EGX/insomnia) and internally (hosting 100 people across EU) at annual Christmas party.
- Developed engaging marketing materials to boost event attendance.
- Handled unforeseen challenges smoothly, ensuring minimal disruption to event flow.
Account Executive
Circle Agency
Reading, Berkshire
2011.09 - 2017.02
- To support many campaigns across wide range of clients for Circle ; PlayStation (PSVR focused), Fullers and Valliant.
- Getting clients to approve artwork and into production with tight deadlines.
- Provide specific staff training documents and detailed staff requirements sheet for external staff.
- Point of contact for Client and account manager when onsite.
- Implementing Customer brand guidelines at events
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
FFA Level 2 Award in First Aid for Mental Health - Mental Health
PeopleUnboxed
Reading10.2022
Bachelor of Science - Marketing And Multimedia
The University of Roehampton
London2016
Skills
- Organisation
- Team and customer liaison
- Project management
- Budgeting and finance
- Strong verbal and written communication
- Conflict resolution
- Manage Logistics
- Supplier Negotiations
- Diving License
- Build and take down stands for Events
- Client Requirements
- Administrative Tasks
- Detail-Oriented
- Communication Skills
- Brand understanding
- Attendee registration
Hobbies
- Computer gaming
- Hitting the Gym
- Watching TV
- Socialising
- Listens to topical podcasts
Timeline
Reservations manager
Thomas By Tom Simmons
2025.11 - Current
Trainee Manager
The Bear Hotel
2023.05 - 2025.10
Front of House Waitress
Bluebell Country Inn
2022.10 - 2023.04
Marketing Officer
Markertech
2021.12 - 202.09
EU - Marketing & Communications Assistant
Corsair Components Limited
2017.04 - 2021.09
Account Executive
Circle Agency
2011.09 - 2017.02
FFA Level 2 Award in First Aid for Mental Health - Mental Health
PeopleUnboxed
Bachelor of Science - Marketing And Multimedia
The University of Roehampton