Angelos Konomi
London
Summary
A highly organized and results-driven Project Coordinator with a strong background in project execution, stakeholder management, and process optimization in fast-paced, customer-focused environments. Experienced in supporting cross-functional teams, managing project schedules, and streamlining processes to deliver operational efficiency and service excellence. Adept at working with internal and external stakeholders to ensure project objectives align with business priorities. Seeking to bring my expertise to Harrods Restaurants & Kitchens to support the successful execution of key projects.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior Guest Relations Manager
Silversea Cruises
London
08.2022 - 02.2025
- Led cross-functional project initiatives to improve guest experience and operational efficiency, coordinating with departments including Marketing, Sales, and Operations.
- Spearheaded the implementation of a new CRM system, reducing response times by 25% through improved workflow automation.
- Conducted performance analysis and stakeholder reports, tracking project KPIs to improve service efficiency and customer satisfaction by 15% (2023-2024).
- Developed structured onboarding programs, improving training effectiveness for new team members and ensuring smooth integration.
- Managed project documentation, timelines, and risk assessments, ensuring successful project execution with clear alignment to company objectives.
Customer Success Manager
Mailboxes Etc.
London
09.2020 - 07.2022
- Coordinated customer engagement projects, working with internal teams to refine service processes and improve retention strategies.
- Managed high-profile accounts and streamlined logistics workflows, reducing errors and improving turnaround times.
- Designed and implemented client retention initiatives, boosting Net Promoter Scores (NPS) by 10% in the first year.
- Collaborated with operations teams to enhance customer service strategies, ensuring project deliverables aligned with business objectives.
Project Manager (Industrial Placement)
Babcock International
Plymouth
07.2018 - 07.2019
- Managed a strategic project focused on process innovation and resource allocation, reducing operational costs by 8%.
- Conducted risk assessments, project scheduling, and stakeholder communication, ensuring smooth execution of business initiatives.
- Provided data-driven insights through detailed reports, supporting senior management in strategic decision-making.
- Gained hands-on experience in Agile methodologies, optimizing project workflows for increased efficiency.
Education
Bachelor of Business Administration - Business Management & Human Resources
University of Plymouth
Plymouth 09.2017 - 08.2020
Skills
Project Coordination & Execution End-to-End Project Lifecycle
Timeline
Senior Guest Relations Manager
Silversea Cruises
08.2022 - 02.2025
Customer Success Manager
Mailboxes Etc.
09.2020 - 07.2022
Project Manager (Industrial Placement)
Babcock International
07.2018 - 07.2019
Bachelor of Business Administration - Business Management & Human Resources
University of Plymouth
09.2017 - 08.2020
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