I am a highly experienced professional who possesses the required level of retail management know-how needed to inspire, lead, develop and motivate staff. My key qualities include extensive knowledge of a vast range of products, as well as being able to give superb product insight and training to junior staff, in order for them to be able to deliver advice and service to customers. I have a passion for retail with a strong desire to exceed customers’ expectations. I am currently looking for a suitable position with an exciting company/brand who promotes from within and rewards achievers.
Overview
22
22
years of professional experience
Work History
Restaurant & Deli Manager
Happy Face Pizza & Spurec & Larch
04.2023 - Current
Currently managing a busy, fast-paced restaurant with a focus on team performance, guest satisfaction, and smooth operations. Responsible for staff scheduling, stock control, supplier relations, and training. Ensures all FOH and BOH processes run efficiently to deliver a 5-star experience.
Deli Manager
Fridge of Plenty
05.2021 - 04.2023
Ran this artisanal deli independently, handling everything from opening to closing, ordering, customer service, and product knowledge. Developed a loyal local customer base and maintained high standards of food safety, merchandising, and supplier management.
Sales Manager
Butternut Bikes
04.2017 - 04.2018
Managed sales for a growing independent cycle shop. Used social media and local engagement to grow the brand. Provided hands-on advice, and supported customers with tailored recommendations. Creating cycling networks in our local area.
Assistant Manager
Cycle Republic
01.2012 - 06.2016
Assisted in managing daily store operations. Responsible for supervising staff, managing sales targets, and delivering excellent customer support. Built product and technical knowledge across a wide range of bikes and accessories.
Manager
Evan Cycles
01.2007 - 12.2011
Held accountability for sales growth and profitability across store departments. Led teams to achieve KPIs and operational standards. Delivered training and high standards of customer care.
Retail Assistant
Cycle Store
06.2003 - 11.2006
Engaged in hands-on bike repair and construction while enhancing sales and customer service skills.
During Education Years
Skills
Communication
Leadership
Customer Relationship Management
Problem Solving
Planning
Adaptability
Team Work
References
Available on request.
Hobbies and Interests
Cycling, Hiking, Travelling, Basketball, Dog Walking, Gin & Tonic Infusions