Angel Mercy Thiyagu
Derby,United Kingdom
Summary
Experienced BI & Analytics professional with nearly seven years of hands‑on expertise in enterprise Tableau Server administration, dashboard modernization, and end‑to‑end data operations. Skilled in managing large‑scale BI platforms, ensuring stability, security, and performance in controlled production environments. Adept at collaborating with global stakeholders, leading incident investigations, optimizing processes, and driving continuous improvement across analytics ecosystems. Committed to delivering reliable, audit‑safe platform operations that enable insight‑led decision‑making.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Tableau Consultant
Accenture Solutions Pvt. Ltd.,
2018.10 - 2025.08
Administration Responsibilities
- Managed user lifecycle, permission models, and security controls across multiple business units.
- Designed and optimized objects, fields, page layouts, record types, and Lightning pages.
- Built scalable automation using Flows, reducing manual processes and improving operational efficiency.
- Performed org maintenance including sandbox refreshes, release updates, metadata deployments, and system monitoring.
- Ensured compliance with data governance and security standards through audits and best practice enforcement.
Development Responsibilities
- Developed Apex classes, triggers, and test coverage to support custom business logic.
- Built Lightning components and UI enhancements to improve user experience.
- Integrated Salesforce with external systems using REST/SOAP APIs.
- Supported debugging, performance optimization, and code reviews.
Analytics and Reporting
- Designed forecasting and KPI dashboards in Einstein Analytics for leadership teams.
- Built Power BI dashboards using Salesforce data to enhance visibility into operational metrics.
- Created advanced Salesforce reports and dashboards for cross‑functional teams.
Know Tools: ServiceNow, JIRA and Confluence.
Education
Bachelor of Technology - Biomedical Engineering
Karunya University
India 2014.07 - 2018.05
Skills
- Tableau Admin
- Tableau Server
- Tableau Desktop
- Power BI Developer
- SQL Language
- Informatica ETL Processes
- Data Visualization
- Performance Optimization
- Dashboard Design
- Data Analysis
Certification
- Salesforce Administration
- Salesforce AI Associate
- Salesforce Platform App Builder
- Salesforce Service Cloud
Key Projects
Tableau Dashboard Modernization – Regeneron Pharmaceuticals
I redesigned executive dashboards by improving data models, KPI structures, and filter logic. I enhanced performance by reducing load times and improving usability, directly contributing to better adoption and decision‑making.
Salesforce Einstein Analytics – ServiceNow Insights
I built analytical dashboards using Salesforce CRM data to analyze ticket inflow and forecast operational trends. These insights helped business teams identify patterns and improve efficiency.
WHAT SETS ME APART
- Resourceful and well-organized with excellent leadership and team-building record.
- Offers flexible schedule to deliver on team goals.
- Reputation for hard work, punctuality and willingness to learn new things.
- Proven ability to deliver solutions that exceed client expectations.
- Experience working with global stakeholders and cross-functional teams.
Additional information
- Right to Work in the UK: Dependent Visa
- Availability: Immediate
References
References available upon request.
Timeline
Tableau Consultant
Accenture Solutions Pvt. Ltd.,
2018.10 - 2025.08
Bachelor of Technology - Biomedical Engineering
Karunya University
2014.07 - 2018.05