ANGELLAH ANYANGO OWINO
RUGBY,UK
Summary
Detail-oriented analytical thinker with superior consultative skills. Applies critical thinking to achieve complex business objectives, transforming data into meaningful insights. Possesses strengths in research, negotiation and cost-benefit analysis. Also a team player with strong interpersonal, organizational and problem-solving skills with the ability to handle multiple projects simultaneously while consistently exhibiting a high degree of accuracy and a willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work history
Volunteer
WELLBEING MONITOR LTD
Coventry, West Midlands
10.2023 - Current
- Developed resources and programmes to target and engage specific community groups.
- Coordinated service promotion activities and ongoing learning and development programs.
- Supported community members and groups with community-run events and activities.
Teller
KENYA COMMERCIAL BANK, KENYA COMMERCIAL
Nairobi, Kenya
01.2018 - 09.2022
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Properly processed deposits, withdrawals and payments for average of 100 customers daily.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Identified and mitigated potential fraud and transaction risks.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Promoted new products and services to increase branch loyalty.
- Opened new accounts and explained featured benefits and monthly fees.
- Adhered to vault security procedures and access requirements.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Organized and stocked teller areas to maintain readiness for daily customer flows.
Customer Experience Consultant
KENYA COMMERCIAL BANK
01.2017 - 01.2018
- Provided professional customer service, offering can-do attitude to all requests.
- Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
- Supported smooth workflow by helping staff across multiple bank areas.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Exceeded targets by upselling and cross-selling products.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
Back office clerk
KENYA COMMERCIAL BANK
01.2016 - 01.2017
- Coordinated administrative tasks for efficient back-office operations.
- Registered information on database to maintain accurate and updated details.
- Managed maintenance and repairs of office facilities and equipment.
- Photocopied, scanned and filed documents to maintain updated documents.
- Organised team building activities to cultivate professional relationships with staff.
- Processed company receipts, invoices and provided reimbursements.
- Processed and documented incoming data and information with precision and attention to detail.
- Managed communication channels between various departments for smooth flow of information.
- Ordered office supplies to maintain stock and inventory.
Graduate trainee
KENYA COMMERCIAL BANK
06.2014 - 01.2016
- Embraced feedback and used it to improve performance and adapt to new challenges.
- Showed enthusiasm for taking on new responsibilities and contributing to team projects.
- Helped maintain positive and supportive team environment, contributing to overall team success.
- Demonstrated commitment to excellence and drive to exceed expectations.
- Sought opportunities to learn new skills and expand knowledge beyond academic background.
- Participated in team projects, collaborating with colleagues from diverse backgrounds.
SME Sales Executive
KENYA COMMERCIAL BANK
Limuru, Kenya
05.2011 - 05.2014
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Unearthed new target markets, prospective clients and key sector decision-makers.
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Established and maintained positive, profitable client relationships through superb communication.
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from early stages of sales process through to post-sales
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
Education
Master of Science - DATA SCIENCE
UNIVERSITY OF WOLVERHAMPTON
WolverhamptonBachelor of Science - STATISTICS & CHEMISTRY
JOMO KENYATTA UNIVERSITY OF AGRICULTURE TECHNOLOGY
KenyaNG'IYA GIRLS HIGH SCHOOL
NG'IYA GIRLS PRIMARY SCHOOL
Skills
- Excellent attention to detail and high level of accuracy in written work
- Excellent team player who can work well within a team as well as on own initiative
- Proactive with the ability to multitask
- Strong oral and written communication skills
- Excellent organisational and time management skills
- Strong relationship building qualities and innovative mindset
- Competent user of Microsoft Office products (PowerPoint, Word, Excel)
- Relationship building and management
- Compliance, banking laws and regulations
- Sales expertise
- Cross-selling expertise
Interests
- Volunteer Work
- Team Sports
- Reading and Writing Journals
- Gardening
- Singing and Dancing.
Languages
English
Fluent
Swahili
Fluent
Luo
Native
French
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is no better day than today to be the best that you can be
Timeline
Volunteer
WELLBEING MONITOR LTD
10.2023 - Current
Teller
KENYA COMMERCIAL BANK, KENYA COMMERCIAL
01.2018 - 09.2022
Customer Experience Consultant
KENYA COMMERCIAL BANK
01.2017 - 01.2018
Back office clerk
KENYA COMMERCIAL BANK
01.2016 - 01.2017
Graduate trainee
KENYA COMMERCIAL BANK
06.2014 - 01.2016
SME Sales Executive
KENYA COMMERCIAL BANK
05.2011 - 05.2014
Master of Science - DATA SCIENCE
UNIVERSITY OF WOLVERHAMPTON
Bachelor of Science - STATISTICS & CHEMISTRY
JOMO KENYATTA UNIVERSITY OF AGRICULTURE TECHNOLOGY
NG'IYA GIRLS HIGH SCHOOL
NG'IYA GIRLS PRIMARY SCHOOL
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