Summary
Overview
Work history
Education
Skills
Voluntary
Timeline
Generic

Angelique Lozach

London

Summary

Results-driven professional with extensive experience in sales, healthcare, and financial services. Proven track record of driving growth and exceeding KPIs while delivering exceptional client experiences. Strong expertise in financial coordination, patient services, and operational efficiency, thriving in high-pressure environments. Educational background in Biomedical Science with skills in experimental design, data analysis, and laboratory techniques.

Overview

9
9
years of professional experience

Work history

Public Health and Advocacy Coordinator

WOMEN HEALTH ADVOCACY NETWORK
London
05.2025 - Current
  • Collaborated with founder to advance WHAN’s mission of aiding survivors through education and care.
  • Assisted in collecting public health data, integrating findings into academic and clinical frameworks.
  • Contributed to development of materials and outreach programmes aligned with ‘Identify, Protect, Prevent’ strategy.
  • Supported creation of online platforms to enhance survivor access to resources.

Patient Services and Finance Lead

CONCEPT FERTILITY CLINIC
London
07.2024 - Current
  • Lead and oversee patient finance operations, including invoicing, payment processing, weekly reconciliations, and third-party finance applications, ensuring accuracy and compliance.
  • Manage billing enquiries and deliver clear guidance on outstanding payments and finance options with professionalism and discretion.
  • Convert enquiries into patients by guiding them through IVF treatment pathways, consistently exceeding sales and conversion targets with an increased 65%+ booking rate.
  • Coordinate and streamline patient services by managing appointments, scans, prescriptions, and consent documentation while safeguarding sensitive medical data.
  • Support and assist clinical teams during egg collections and embryo transfers, ensuring accurate patient verification, witnessing, and sample handling.
  • Enhance clinic efficiency by optimising scheduling, reducing wait times, reordering medical supplies, and maintaining data integrity in line with HFEA regulations.

Retail and Hospitality Role

Youngs & Co.
London
11.2016 - 09.2021

Education

PGDip - Biomedical Sciences (Infection and Immunity)

ST. GEORGES, UNIVERSITY OF LONDON
London
09/2022 - 08/2023

Bachelor of Science - Science

UNIVERSITY OF PLYMOUTH
Plymouth
09/2019 - 06/2022

Skills

    Customer Relations: Engagement, rapport building, objection handling, negotiation

    CRM & Systems: Data management, in-house CRM platforms

    Research & Laboratory: Methodology, laboratory techniques, experimental design Data & Analysis: Statistical analysis, data interpretation, literature review, scientific writing

    Healthcare & Medical: Medical terminology, quality control, COSHH compliance

    Professional Skills: Collaboration, presentation, problem-solving, project management, leadership, adaptability

Voluntary

CENTRE FOR REPRODUCTION & GYNAECOLOGY WALES AND THE WEST

10 William Prance Rd, Plymouth PL6 5WR


December 2021

●  Observed and assisted in complex reproductive procedures i.e. ICSI

●  Gained insight into clinical research, patient care, and lab methodologies.

●  Developed a strong understanding of ethical considerations in fertility treatments.


THE WESTWAY VOLUNTEER

December 2022

●  Supported elderly and vulnerable individuals on Christmas Day through companionship, assistance, and festive activities.


Timeline

Public Health and Advocacy Coordinator

WOMEN HEALTH ADVOCACY NETWORK
05.2025 - Current

Patient Services and Finance Lead

CONCEPT FERTILITY CLINIC
07.2024 - Current

Retail and Hospitality Role

Youngs & Co.
11.2016 - 09.2021

PGDip - Biomedical Sciences (Infection and Immunity)

ST. GEORGES, UNIVERSITY OF LONDON
09/2022 - 08/2023

Bachelor of Science - Science

UNIVERSITY OF PLYMOUTH
09/2019 - 06/2022

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