Results-driven professional with extensive experience in sales, healthcare, and financial services. Proven track record of driving growth and exceeding KPIs while delivering exceptional client experiences. Strong expertise in financial coordination, patient services, and operational efficiency, thriving in high-pressure environments. Educational background in Biomedical Science with skills in experimental design, data analysis, and laboratory techniques.
Customer Relations: Engagement, rapport building, objection handling, negotiation
CRM & Systems: Data management, in-house CRM platforms
Research & Laboratory: Methodology, laboratory techniques, experimental design Data & Analysis: Statistical analysis, data interpretation, literature review, scientific writing
Healthcare & Medical: Medical terminology, quality control, COSHH compliance
Professional Skills: Collaboration, presentation, problem-solving, project management, leadership, adaptability
CENTRE FOR REPRODUCTION & GYNAECOLOGY WALES AND THE WEST
10 William Prance Rd, Plymouth PL6 5WR
December 2021
● Observed and assisted in complex reproductive procedures i.e. ICSI
● Gained insight into clinical research, patient care, and lab methodologies.
● Developed a strong understanding of ethical considerations in fertility treatments.
THE WESTWAY VOLUNTEER
December 2022
● Supported elderly and vulnerable individuals on Christmas Day through companionship, assistance, and festive activities.