Angelique Lozach
London
Summary
Results-driven professional with extensive experience in sales, healthcare, and financial services. Proven track record of driving growth and exceeding KPIs while delivering exceptional client experiences. Strong expertise in financial coordination, patient services, and operational efficiency, thriving in high-pressure environments. Educational background in Biomedical Science with skills in experimental design, data analysis, and laboratory techniques.
Overview
9
9
years of professional experience
Work history
Public Health and Advocacy Coordinator
WOMEN HEALTH ADVOCACY NETWORK
London
05.2025 - Current
- Collaborated with founder to advance WHAN’s mission of aiding survivors through education and care.
- Assisted in collecting public health data, integrating findings into academic and clinical frameworks.
- Contributed to development of materials and outreach programmes aligned with ‘Identify, Protect, Prevent’ strategy.
- Supported creation of online platforms to enhance survivor access to resources.
Patient Services and Finance Lead
CONCEPT FERTILITY CLINIC
London
07.2024 - Current
- Lead and oversee patient finance operations, including invoicing, payment processing, weekly reconciliations, and third-party finance applications, ensuring accuracy and compliance.
- Manage billing enquiries and deliver clear guidance on outstanding payments and finance options with professionalism and discretion.
- Convert enquiries into patients by guiding them through IVF treatment pathways, consistently exceeding sales and conversion targets with an increased 65%+ booking rate.
- Coordinate and streamline patient services by managing appointments, scans, prescriptions, and consent documentation while safeguarding sensitive medical data.
- Support and assist clinical teams during egg collections and embryo transfers, ensuring accurate patient verification, witnessing, and sample handling.
- Enhance clinic efficiency by optimising scheduling, reducing wait times, reordering medical supplies, and maintaining data integrity in line with HFEA regulations.
Retail and Hospitality Role
Youngs & Co.
London
11.2016 - 09.2021
Education
PGDip - Biomedical Sciences (Infection and Immunity)
ST. GEORGES, UNIVERSITY OF LONDON
London 09/2022 - 08/2023
Bachelor of Science - Science
UNIVERSITY OF PLYMOUTH
Plymouth 09/2019 - 06/2022
Skills
Customer Relations: Engagement, rapport building, objection handling, negotiation
CRM & Systems: Data management, in-house CRM platforms
Research & Laboratory: Methodology, laboratory techniques, experimental design Data & Analysis: Statistical analysis, data interpretation, literature review, scientific writing
Healthcare & Medical: Medical terminology, quality control, COSHH compliance
Professional Skills: Collaboration, presentation, problem-solving, project management, leadership, adaptability
Voluntary
CENTRE FOR REPRODUCTION & GYNAECOLOGY WALES AND THE WEST
10 William Prance Rd, Plymouth PL6 5WR
December 2021
● Observed and assisted in complex reproductive procedures i.e. ICSI
● Gained insight into clinical research, patient care, and lab methodologies.
● Developed a strong understanding of ethical considerations in fertility treatments.
THE WESTWAY VOLUNTEER
December 2022
● Supported elderly and vulnerable individuals on Christmas Day through companionship, assistance, and festive activities.
Timeline
Public Health and Advocacy Coordinator
WOMEN HEALTH ADVOCACY NETWORK
05.2025 - Current
Patient Services and Finance Lead
CONCEPT FERTILITY CLINIC
07.2024 - Current
Retail and Hospitality Role
Youngs & Co.
11.2016 - 09.2021
PGDip - Biomedical Sciences (Infection and Immunity)
ST. GEORGES, UNIVERSITY OF LONDON
09/2022 - 08/2023
Bachelor of Science - Science
UNIVERSITY OF PLYMOUTH
09/2019 - 06/2022