Angelina Vincent
Southampton
Summary
What motivates me most is helping teams work well together while delivering something meaningful. In my roles so far, I have worked at the centre of operations by supporting colleagues, project teams, external stakeholders and customers. I have learned how important clear communication, trust, and structures are. Alongside my professional experience, I volunteer supporting young people, which reflects my interest in mentoring and development. I am now keen to progress into a role with leadership responsibility where I can support others and make positive, practical impact.
Overview
4
4
years of professional experience
Work history
FIELD SERVICE COORDINATOR
WARTSILA
Remote
2024.09 - Current
- Coordinated end-to-end field service activities within global marine engineering and fast paced work environment.
- Managed scheduling of 4 experienced field engineers, optimising workload and resource availability. Managing tools for UK office with the highest number of tools and 86% accuracy.
- Acted as primary contact between customers, engineers, suppliers, sales, finance, technical teams and internal management.
- Supported accuracy of service delivery, invoicing over 80k consistently every month, and cost control through SAP and Salesforce.
- Monitored service progress, identified risks, and resolved issues to minimise delays. Nominated for Power BI and Advanced AI trainings for upskilling and training other coordinators.
- Ensured compliance with health, safety, environmental, and quality standards. Updating all internal systems and producing training documents.
- Produced and reviewed operational reports utilising Salesforce and Power BI to facilitate decision-making and performance evaluations.
- Contributed to process improvements and optimisation of service delivery initiatives. Selected as representative for West Europe teams to suggest process and system improvements.
PROJECT COORDINATOR
MITIE
Portsmouth
2024.03 - 2024.09
- Facilitated planning and delivery of around 18,000 telecoms maintenance sites and infrastructure projects within 6 months.
- Coordinated subcontractors, suppliers, and internal teams to ensure timely progress.
- Tracked project actions, risks, and updates across various workstreams. Managed two project administrators by helping with conflict resolution and fostering customer relationships.
- Assisted Project Managers with budget tracking and reporting to enhance cost awareness.
- Maintained accurate project documentation for 85+ monthly projects in accordance with governance requirements.
- Organised meetings and recorded actions to promote clear stakeholder communication.
- Supported health and safety documentation, site compliance, and conducted risk assessments.
BUSINESS ADMINISTRATOR
IRWIN MITCHELL
Southampton
2022.03 - 2024.03
- Advanced from Business Administration Apprentice to Legal Administrator within 16 months after course completion.
- Delivered administrative and operational support to legal teams consisting of solicitors, paralegals, partners and finance colleagues in regulated environments.
- Managed case documentation, ensuring precise data entry and comprehensive reporting with 100% accuracy every month.
- Coordinated internal tasks and small group projects, consistently achieving deadlines and service standards. Selected as admin of week 4 times by management for high performance.
- Communicated with stakeholders for updates and query resolution. Led Southampton office reorganisation and file management.
- Facilitated onboarding and shared best-practice processes by producing training material and delivered meetings for new administrators.
Skills
- Organizational and time management
- Planning, coordination, documentation
- Stakeholder management
- Verbal and written communication
- MS Office proficiency, Salesforce
- Financial tracking and reporting
- Risk management and problem solving
- Health and safety compliance
- Leadership and team management
- Regulatory/industry knowledge
EDUCATION, TRAINING and VOLUNTEERING
- Volunteer Coach — The Access Project: One-to-one academic coaching and mentoring for A-Level students
- Southampton City Council / No Limits Charity: Shadowed youth services and supported employability activities and work clubs.
- Level 3 Business Administration Apprenticeship — Distinction
- Project Management Foundation, Google Digital Marketing Fundamentals
- Health & Safety & COSHH | Equality & Diversity
A-Levels: Biology, Chemistry, Psychology
GCSEs: 8 A–C including Maths & English
Timeline
FIELD SERVICE COORDINATOR
WARTSILA
2024.09 - Current
PROJECT COORDINATOR
MITIE
2024.03 - 2024.09
BUSINESS ADMINISTRATOR
IRWIN MITCHELL
2022.03 - 2024.03