Summary
Overview
Work history
Education
Skills
Timeline
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Angelina Wood

Edinburgh

Summary

Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.

Overview

1
1
year of professional experience

Work history

Retirements Call Consultant

Scottish Widows
Edinburgh
04.2023 - Current
  • Educated clients on benefits and features of company products.
  • Utilised computer to handle high incoming call volumes.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Took calls and escalated complex inquiries to appropriate members of staff.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.

Commis Waitress

Duck & Waffle
Edinburgh
12.2022 - 02.2023
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

Conference & Banqueting Team Member

Dalmahoy Hotel & Country Club
Edinburgh
06.2022 - 11.2022
  • Completed final checks on day of event to confirm everything meets standards.
  • Acted quickly to resolve issues and problems during events.
  • Reviewed success of events and submitted reports to management.
  • Sought client feedback to identify opportunities for improvement in future events.
  • Set up displays and floor plans to meet client requirements.
  • Part of a team that ran smooth running events of up to 300 guests.


Education

National 5 - English, Maths, Drama, Business Management, Geography

St. Thomas of Aquinas RC High School
Edinburgh
05/2019 - 06/2022

Skills

  • Pension product knowledge
  • Customer support
  • Documentation and reporting
  • Problem-solving skills
  • Brand representation
  • Inbound phone calls
  • Verbal and written communication
  • Complaint resolution
  • Proficient in Microsoft Office

Timeline

Retirements Call Consultant

Scottish Widows
04.2023 - Current

Commis Waitress

Duck & Waffle
12.2022 - 02.2023

Conference & Banqueting Team Member

Dalmahoy Hotel & Country Club
06.2022 - 11.2022

National 5 - English, Maths, Drama, Business Management, Geography

St. Thomas of Aquinas RC High School
05/2019 - 06/2022

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Angelina Wood