Angelina Walker
Oakham,Rutland
Summary
Customer care professional specializing in live chat management and telephone etiquette. Strong personal accountability and empathy drive effective interactions. Comprehensive product knowledge and time management skills ensure efficient service delivery. Expertise in GDPR compliance guarantees high standards of data protection and customer satisfaction.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
Work history
Customer service advisor
Lands' End
Oakham, Rutland
09.2011 - Current
- Resolved customer queries and complaints, enhancing overall satisfaction.
- Designed training programmes to elevate team performance.
- Maintained composure during challenging situations, fostering trust with dissatisfied customers.
- Delivered comprehensive product and service information to prospective clients.
- Calmly addressed difficult situations, gaining trust of aggrieved customers.
- Accurately logged customer complaints, expediting corrective actions effectively.
- Managed high volume of calls daily for prompt issue resolution.
- Built rapport with clients through empathetic handling of concerns.
Classroom assistant
Catmose college
Oakham, Rutland
04.2007 - 09.2011
- Handled administrative tasks to alleviate teacher workload.
- Assisted in lesson planning, resulting in engaging class sessions.
- Provided one-on-one assistance to students struggling with coursework, aiding their understanding of complex topics.
- Supervised pupils during lunchtimes and educational visits.
- Actively participated in staff meetings to improve teaching methods and processes.
Assistant manager Specsavers opticians
Specsavers Opticians
Oakham, Melton Mowbray
01.1993 - 02.1997
- Created a positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Assisted in recruitment process to build an effective workforce.
- Handled stock control duties diligently preventing overstocking or shortages.
Education
GCSEs - 9 GCSES
Newarke school
Leicester 09.1985 - 07.1989
NVQ Level 3 - Hair and Beauty
Gilbert and Tansley hair and beauty
Leicester 07.1989 - 04.1992
Skills
- Customer care and support
- Live chat management
- Personal accountability
- Empathy and understanding
- Telephone etiquette
- Product knowledge
- Time management
- GDPR compliance knowledge
Affiliations
- I am a crystal therapist and reiki master and enjoy delving into the unknown as this cant be it! would surely hope not.
Accomplishments
I am proud to say that I hit all my targets and strive to be the best at what I can do. Practice makes nearly perfect.
References
References available upon request.
Timeline
Customer service advisor
Lands' End
09.2011 - Current
Classroom assistant
Catmose college
04.2007 - 09.2011
Assistant manager Specsavers opticians
Specsavers Opticians
01.1993 - 02.1997
NVQ Level 3 - Hair and Beauty
Gilbert and Tansley hair and beauty
07.1989 - 04.1992
GCSEs - 9 GCSES
Newarke school
09.1985 - 07.1989