Angelika Zukowska
Castleford
Summary
Experienced professional with a strong background in customer service orientation, compliance auditing, and chemical handling. Demonstrates exceptional skills in stress management, budget management, and regulatory compliance. Proven track record in quality assurance, training and development, conflict resolution, and resourcefulness. Adept at team leadership, equipment maintenance, strategic planning, and maintenance planning. Expertise in rota management, training and mentoring, client relations, health and safety reporting, COSHH regulations, budget and resource management. Skilled in compliance reporting, stock inventory management, safety procedure enforcement, health and safety regulations adherence. Knowledgeable in HR practices including cleaning product stock control, training programme delivery, cleaning personnel recruitment and staff supervision. Proficient in conducting compliance audits with a focus on payroll accuracy. Committed to staff training through motivational leadership while ensuring effective stock control and performance monitoring. Career goal includes leveraging hazardous materials handling expertise to enhance chemical use knowledge within the industry.
Overview
17
17
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
Area cleaning manager
Future Cleaning Services/ Bidvest Noonan / SBFM
YORK/LEEDS, North Yorkshire
06.2016 - Current
- Managed staff rosters for improved productivity and efficiency.
- Assessed performance metrics to improve overall service quality.
- Coordinated large-scale cleaning projects to meet tight deadlines.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Maintained a healthy working environment by promoting hygiene practices within the team.
- Improved client satisfaction with timely and efficient cleaning service.
- Boosted morale amongst cleaning team with regular training sessions.
- Fostered positive relationships with clients through excellent communication skills.
- Ensured high standards of cleanliness by implementing strict cleaning procedures.
- Enforced adherence to company policies, led by example in professional conduct.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Looked for ways to increase quality of cleaning services.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Reported on accidents and investigated incidents to protect staff safety.
- Used excellent problem-solving skills to quickly resolve issues.
- Guided staff to handle chemical solutions in line with COSHH.
- Evaluated employees regularly to assess performance and provide feedback.
- Planned schedule to maximise bookings and deliver deep cleans.
- Oversaw cleaning for multiple clients and sites.
- Delivered constructive feedback to improve cleaning staff performance.
- Acted as point of contact and motivation for employees.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Led multiple teams across different areas, fostering collaboration and communication.
- Oversaw operations of £1.200.00 organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
Cleaning site supervisor
Future Cleaning Services
07.2008 - 06.2014
- Managed efficient resource distribution with careful inventory management.
- Conducted regular training sessions for new hires with focus on safety procedures and equipment usage.
- Enhanced operational efficiency by maintaining strict adherence to company's policies and regulations.
- Increased overall job satisfaction amongst staff through recognition of hard work and achievement.
- Streamlined workflow to improve team productivity by implementing a rotating shift system.
- Maintained an open line of communication between staff members to ensure smooth operation flow.
- Boosted client confidence with diligent supervision of every cleaning assignment completed by the team.
- Achieved high cleanliness standards, ensuring all areas were cleaned thoroughly.
Education
NVQ Level 3 -
Economic Technical School
POLAND 09.1996 - 06.2020
Skills
- Customer service orientation
- Budget management
- Training and Development
- Team Leadership
- Strategic planning
- Training and mentoring
- Customer service-oriented
- COSHH
- Budget and resource management
- Health and Safety regulations
- Training programme delivery
- Staff supervision
- Staff training
- Motivational leadership
- Performance monitoring
- Rota management
Accomplishments
2017-2018 Outstanding Achievement Award
Certification
British Cleaning Certification Award
IOSH - Managing safely
Languages
English
Proficient (C2)
Timeline
Area cleaning manager
Future Cleaning Services/ Bidvest Noonan / SBFM
06.2016 - Current
Cleaning site supervisor
Future Cleaning Services
07.2008 - 06.2014
NVQ Level 3 -
Economic Technical School
09.1996 - 06.2020
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