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Associate Principal Engineer

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Learning & Trust & Safety professional with 6+ years driving training strategy, improving quality and operational performance, and ensuring policy alignment across international teams. Expert in designing and delivering impactful training programs, streamlining workflows, and collaborating cross-functionally with Policy, Product, Operations, and QA teams in fast-paced tech environments.

I strongly believe in the notion of quality over quantity. I have a high level of attention to detail. As much as possible I find ways to become more efficient rather than simply working faster, to minimize errors and do things right the first time. I graduated with a degree in Bachelor of Science in Business Administration-Management and with an associate in Applied Science in Web Applications.

My extensive experience in Fraud, Trust & Safety, Customer Service, and most importantly my dedication to any jobs I do make me a great candidate to any relevant field.

Experienced Fraud Specialist with a proven track record of productive and efficient task completion. Proficient in data analysis, fraud detection techniques, and risk assessment strategies. Strong communication, problem-solving, and adaptability skills contribute to thorough investigations and optimal outcomes for organizations.

Trust & Safety professional with over 3 years of experience in Tier 1–3 risk, fraud, and trust investigations, including payment anomaly review and fraud escalation. Skilled in handling billing disputes, chargeback reviews, incident reporting, and trust & safety quality checks with a strong focus on accuracy and policy alignment.

Comfortable collaborating across product, payments, and operations teams to meet SLAs, identify risk trends, and manage escalations effectively. Known for clear documentation, sound judgment, and attention to detail. Experienced with tools such as Intercom, Stripe, Slack, Jira, Metabase, and Google Workspace to support efficient and reliable workflows.

Angelico Dejos

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Accenture.Inc
Quezon City, Araneta

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BDO
Ortigas, Mandaluyong

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Our Lady of Fatima University
Antipolo, Rizal

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Trust and Safety Specialist

Return to sender associate

Our Lady of Fatima University

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