Angelica Nicole Cabutotan
North London
Summary
Hospitality professional with over 7 years of experience across front-of-house and back-of-house roles in high-volume and premium environments. Strong track record of delivering consistent guest experiences while maintaining efficiency under pressure. Experienced in taking ownership of service, coordinating with teams and handling guest concerns independently. Having taken on increasing responsibility within my current role, I am now ready to formalise this progression into a Head Waiter position.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Waiter
Soho House
London
03.2022 - Current
- Manage sections of up to 11+ tables (40-60+ covers) during peak service, maintaining speed, accuracy and quality
- Take full ownership of the guest journey from seating to billing, ensuring a smooth and consistent experience
- Maintain awareness of the wider floor during busy periods to support overall service flow
- Coordinate with the kitchen and management teams to ensure timely and organised service delivery
- Handle guest queries and complaints independently - resolving issues in a professional manner
- Assist in onboarding and guiding new team members through service standards and workflow
- Complete opening and closing procedures, ensuring readiness for service
Pastry Chef (with Kitchen Support)
The Mandeville Hotel
London
11.2021 - 03.2022
- Prepared pastry items to a consistent standard of quality and presentation
- Assisted across kitchen sections during busy periods, supporting the overall experience
- Followed food hygiene and safety procedures in a fast-paced environment
- Worked collaboratively with kitchen staff to maintain efficiency
Front of House Team Leader
Wagamama
London
05.2021 - 12.2021
- Delivered high-quality Service within a fast-paced, high-turnover branded restaurant environment, ensuring consistency with company standards
- Operated across multiple roles, including waiter, bartender, host, and kitchen prep support, Deliveroo and Click & Collect stations to maintain operational efficiency
- Handled customer enquiries via telephone and in person, providing accurate information and resolving queries professionally
- Led shifts and supported day-to-day restaurant operations, ensuring service flow and team coordination
- Selected to participate in company photoshoots and training materials, representing brand standards and operational excellence
Assistant Store Manager
Green Box Juice Bar
London
02.2019 - 02.2020
- Held key holder responsibility, independently opening and closing the store
- Managed daily operations during solo shifts, ensuring smooth service and organisation
- Handled cash management, transactions, and end-of-day reconciliation
- Trained and supervised new employees, supporting their development and consistency in service
- Maintained high standards of customer service while balancing operational responsibilities
Waiter (Multi-Department Support)
The Athenaeum Hotel | Mayfair, London
, Short-Term Agency Placement
- Worked across restaurant, bar, room service, and events within a luxury setting
- Adapted quickly to different service areas based on operational needs
- Maintained service standards while working in a short-term, high-pressure environment
Education
L3 BTEC Subsidiary Diploma in Aviation Operations -
West Thames College
London01-2021
GCSEs -
City Of London Academy Highgate Hill
London01-2020
Skills
- Delivered consistent service standards while handling high-volume shifts of 100 covers
- Recognised as a reliable team member during busy service, supporting overall floor performance
- Built confidence in handling guest concerns independently, maintaining satisfaction and professionalism
- Contributed to onboarding new staff, helping them adapt quickly to service expectations
Skills
- Section management & High-volume service handling
- Team coordination & Staff support
- Guest service & Complaint handling
- Strong communication and attention to detail
Certification
- Level 2 Food Hygiene & Safety for Catering
Additional Experience
Founder, Angel's Cakes (Independent Business)
- Established and managed a small cake business, handling customer orders and requests
- Promoted the business through social media and word-of-mouth to attract and retain customers
- Managed end-to-end operations including production, pricing, customer communication and delivery
References
References available on request
Timeline
Waiter
Soho House
03.2022 - Current
Pastry Chef (with Kitchen Support)
The Mandeville Hotel
11.2021 - 03.2022
Front of House Team Leader
Wagamama
05.2021 - 12.2021
Assistant Store Manager
Green Box Juice Bar
02.2019 - 02.2020
Waiter (Multi-Department Support)
The Athenaeum Hotel | Mayfair, London
L3 BTEC Subsidiary Diploma in Aviation Operations -
West Thames College
GCSEs -
City Of London Academy Highgate Hill