Angelica Sadler
Chelmsford,Essex
Summary
Results-driven data analyst with strong leadership and cross-functional capabilities. Drives performance improvement through critical thinking and adaptability while prioritising customer service and effective communication. Leverages skills in data management and Microsoft Office to enhance operational efficiency and support organisational goals.
Overview
7
7
years of post-secondary education
9
9
years of professional experience
Work history
Retail sales manager
The Curated Shop
Lavenham
2026.02 - Current
- Enhanced customer satisfaction through exceptional service and prompt resolution of complaints.
- Cultivated strong relationships with regular customers, fostering brand loyalty.
- Delivered product knowledge to customers, enabling informed purchasing decisions.
- Implemented visual merchandising strategies for appealing store layout.
- Created engaging window displays to attract foot traffic into the shop.
- Conducted inventory checks to ensure stock accuracy.
Senior Welfare Reform Officer
Swan Housing Association
Billericay
2021.09 - 2024.04
- Proactively monitored industry trends and regulatory updates to inform strategic decisions.
- Tracking key performance indicators (KPIs) and performing data analysis to help improve business practices and outcomes.
- Prepared weekly, monthly and quarterly reports for senior management and stakeholders for delivery in senior management meetings.
- Created and delivered training programmes to enhance employee skills and knowledge across the company.
- Led project management efforts for planning, execution, and monitoring of marketing campaigns to ensure alignment with strategic goals.
- Cultivated relationships with a diverse client base, delivering exceptional customer service and support to over 1,000 clients annually.
- Addressed customer inquiries through various channels to ensure prompt assistance.
- Oversaw the transition to a new CRM system to improve record keeping and customer service processes.
- Demonstrated strong problem-solving skills, quickly assessing situations and implementing effective solutions.
- Processed invoices and transactions to ensure timely payments.
Welfare Reform Assistant
Swan Housing Association
Billericay
2017.12 - 2021.09
- Established positive relationships with external agencies, facilitating collaboration and improving operational processes.
- Created and maintained accurate databases for team and company-wide reporting, ensuring data integrity and accessibility.
- Accurately took minutes of team meetings and ensured follow-through on action items.
- Completed assigned work within deadlines and to company standards.
- Provided comprehensive administrative support, including photocopying, filing, and office supply management.
Education
BTEC Level 3 Extended Diploma -
Chelmsford College
2017.12 - 2019.04
GCSE & AS-Levels -
Chelmsford County High School For Girls
2009.09 - 2015.06
Skills
- Data Analysis
- Data Management
- Microsoft Office
- Microsoft Outlook
- Customer Service
- Performance Improvement
- Critical thinking
- Adaptability
- Time Management
- Teamwork
- Cross-functional Leadership
- Leadership Skills
- Effective communication
- Prioritisation
- Communication
References
References available upon request
Timeline
Retail sales manager
The Curated Shop
2026.02 - Current
Senior Welfare Reform Officer
Swan Housing Association
2021.09 - 2024.04
Welfare Reform Assistant
Swan Housing Association
2017.12 - 2021.09
BTEC Level 3 Extended Diploma -
Chelmsford College
2017.12 - 2019.04
GCSE & AS-Levels -
Chelmsford County High School For Girls
2009.09 - 2015.06